Anastasia Tkachenko

I bring over a decade of experience in project management, support operations, and team leadership, with a proven track record of streamlining processes, managing complex projects, and delivering results.

As a Support Operations Manager Assistant at A2 Hosting, I designed and optimized workflows, developed tools to improve efficiency and quality, and led cross-functional projects that drove performance. My ability to analyze data, solve problems, and collaborate effectively ensures both team success and customer satisfaction.

Previously, as a Project Manager at Cookie Dev, I delivered IT and mobile development projects on time and within scope by aligning business goals with technical execution. My expertise spans Agile methodologies, user experience best practices, and tools like Jira, Figma, and Confluence.

I started my career in technical support, where I advanced into leadership roles, mentoring teams, refining processes, and ensuring high-quality service delivery. This hands-on experience shaped my strong communication, analytical, and customer-focused approach.

With skills in workflow design, project leadership, and technical tools, I excel at bridging strategy and execution. I’m passionate about helping organizations grow through innovation, efficiency, and people-focused solutions.

Let’s connect to discuss how I can help your team achieve its goals.