Anastasia Ogbu

ANASTASIA CHINENYE OGBU Email:-| Phone:- |- | Location: Ibadan, Oyo State | LinkedIn: linkedin.com/in/anastasiaogbu -------------------------------------------------------------------------------------------------------------------------------------------- SUMMARY Dedicated Customer Service Professional with extensive experience delivering clear, empathetic, and solution-oriented support remotely. Skilled in navigating high call volumes, retaining customer loyalty, and turning complaints into opportunities for satisfaction. -------------------------------------------------------------------------------------------------------------------------------------------- KEY QUALIFICATIONS  Customer Support (Inbound, Outbound, Email, Chat)  Collaborative Teamwork  Customer Retention & Loyalty  Ability to Adapt to Customer Needs  Conflict & Complaint Resolution  Strict Confidentiality and Record-Keeping  CRM (Customer Relationship Management) -------------------------------------------------------------------------------------------------------------------------------------------- TECHNICAL SKILLS  CRM Tools: Zendesk, HubSpot, Zoho, Freshdesk  General Tools: Microsoft Office (Word, Excel, PowerPoint), Typing, Email (Outlook, Gmail)  Collaborative Tools: Slack, Zoom, Microsoft Teams -------------------------------------------------------------------------------------------------------------------------------------------- WORK EXPERIENCE Customer Service Representative De Med Logistics International Limited | October 2024–April 2025  Managed customer inquiries related to delivery, order status, and complaints via phone and chat.  Resolved complaints efficiently while retaining customer loyalty.  Communicated follow-up responsibilities with team members to enable effective resolution.  Accurately maintained customer interaction records in a remote setting. Customer Care Representative iSON Xperience (MTN Nigeria ) | December 2022–October 2024  Assisted a high volume of customer inquiries (140+ daily) related to products, technical issues, and payments.  Delivered clear, empathetic service, helping retain customer loyalty and satisfaction.  Managed follow-up cases to reach resolution in a collaborative team environment.  Consistently met or exceeded key performance metrics related to call quality and customer satisfaction. -------------------------------------------------------------------------------------------------------------------------------------------- EDUCATION BSc in Animal and Environmental Biology University of Port Harcourt (2020) West African Examinations Council Certificate Anaerobi College, Amansea (2012)