Anastasia Ogbu

ANASTASIA OGBU Client Success & Customer Support Specialist Remote, Lagos, Nigeria | - |-| linkedin.com/in/anastasiaogbu Professional Summary Customer Support Specialist with 3+ years’ experience resolving high-volume customer requests and delivery issues, reducing complaints by 20% and boosting client retention by 15%. Skilled in CRM management, cross-team collaboration, and proactive problem-solving. Adept at turning challenges into loyalty opportunities and delivering seamless, customer-first support. Core Competencies       Customer Support (Phone, Email, Chat) CRM Systems: HubSpot, Zoho, Salesforce Order & Complaint Resolution Client Onboarding & Retention Remote Collaboration: Slack, Zoom, Teams Productivity Tools: Microsoft Office, Google Workspace Professional Experience Customer Support Specialist Cyclicama Global Service - Remote  May 2025 – Present Guided new clients through onboarding, reducing early drop-offs and increasing satisfaction.  Resolved customer requests and delivery issues proactively, cutting complaints by 20%.  Maintained accurate CRM records, improving tracking and reporting efficiency.  Collaborated with operations teams to resolve escalations quickly and improve turnaround times Customer Service Representative De-Med Logistics International Limited - Ibadan, Nigeria  Oct 2024 – April 2025 Handled inquiries via phone, email, and chat, improving resolution speed and satisfaction.  Coordinated with logistics teams to resolve delivery delays and discrepancies.  Conducted outbound calls and follow-ups, improving client retention.  Identified recurring service gaps, reducing repeat complaints Customer Service Representative iSON Xperiences - Ibadan, Nigeria  Dec 2022 – Oct 2024 Managed 140+ daily customer interactions, resolving billing, product, and service complaints.  Achieved 85% first-contact resolution while maintaining service quality above team benchmarks.  Supported retention campaigns, boosting customer uptake by 15%.  Consistently exceeded KPIs including handling time, quality scores, and satisfaction targets. Education B.Sc. Animal & Environmental Biology – University of Port Harcourt, 2020 Certificate in Customer Service Fundamentals – iSON Xperiences, 2023