Anastasia
Ishah
Customer support
ABOUT ME
I’m a flexible and conscientious customer support Specialist
with over 2 years proven experience in providing
exceptional customer services, which involves resolving
complex issues and improving clients satisfaction.Meeting
High demands of a large scale of clients , I’ve accomplished
tasks with minimal direction. Friendly with strong
communication and problem solving skills.Willing to interact
with clients and ensuring customer loyalty and fostering a
positive brand image .
-B Obiachebe Drive,Lagos
WORK EXPERIENCE
-
Appointment Setting
-
Uzo Tony Global Enterprise, Remote
EDUCATION
Built trust and credibility with clients and prospects
High School Diploma ,
Facilitated personal interaction between the business and
our clients and prospects.
St. Anthony’s Secondary School,
2016, Art.
Professional Diploma
Udemy , 2024
CRM Platform Management.
Professional Diploma
Coursera, 2024.
IT support Specialist .
TECHNICAL SKILLS
●
CRM Software : Salesforce,Hubspot etc.
●
Communicate Tools: Slack ,Microsoft
Teams.
●
Office suit: Google Workspace .
●
Help Desk Tools: Freshdesk, Active
Campaign.
●
Appointment Tool: Calendy , Acuity
scheduling .
Enhanced customers experience by providing a structured
and organized approach to communication
Managed Time effectively for other departments by
scheduling meetings with prospects.
Customer Service Representative
-
Body Signal , the Arabian Spa, Lagos . Hybrid
Worked closely with shift manager to solve problems and
handle customer concerns,
Worked flexible schedule and extra shifts to meet
business needs.
Answered questions about store policies and addressed
customer concerns.
Customer Service Representative
-
Bukka Hut , Lagos
Took a major role in maintaining clear and effective
communication with customers through various channels
such as phone calls, email, chat and social media.
Updated customers on availability of products .
Handled orders with processed payment and managed
returns.
Gathered customers feedback and insights that helped
the company improve their products, services and
customer experience
VOLUNTEER WORK
Internship Program .
2024
Campus Ambassador for International Model United Nations .
Have been the liaison between the organization and youth
body providing feedback and insight . Being the Top
Advocacy, I’ve been doing outreach and recruiting.Also
sharing positive experiences with a lot of youths while
leveraging my position to create meaningful connections and
drive participation
