Anastacia Mlanga

__________________________________________________________________________________________________________ PROFESSIONAL SUMMARY Versatile and customer‑focused IT professional experienced in desktop and remote support, Microsoft 365 administration, Sage Intacct implementation, and WordPress website management. Skilled in troubleshooting, user onboarding, and implementing secure, efficient IT systems. Recognized for improving workflows, strengthening reliability, and supporting digital transformation across diverse environments. CORE SKILLS • Microsoft 365 Administration (Teams, SharePoint, Exchange, Intune) • Desktop & Remote Support (hardware/software fixes, AnyDesk, TeamViewer) • Email Configuration (Outlook, IMAP, hosting setup) • WordPress Website Management (plugins, backups, SEO) • Device Setup & Security (antivirus, MFA, password hygiene) • Documentation & SOP drafting • Cloud Services: Azure, Exchange Online • Financial Systems: Sage Intacct implementation • Monitoring & Maintenance • Creative Tools: Canva PROFESSIONAL EXPERIENCE Desktop Support Technician | Manqoba IT Services | Jan 2025 – Jan 2026 | Remote & On‑site • Delivered full‑cycle desktop and remote support across client environments • Prepared onboarding/offboarding devices with secure data wiping • Supported Microsoft 365 setup, license assignment, and Outlook configuration • Maintained endpoint security and resolved Task Scheduler issues Website Administrator & Visual Design Assistant | Makanda Finance | Aug 2025 – Present | Remote & On‑site • Maintained and redesigned WordPress websites, improving load speed and UX • Created branded marketing materials in Canva • Developed microfinance site content with responsive design Junior IT Administrator | Noakalesse | Jan 2025 – Jan 2026 | Remote & On‑site • Supported Sage Intacct implementation and user access configuration • Aligned cross‑departmental data and documented procedures • Maintained company WordPress site and plugin performance Junior IT Administrator | Timkassociates | Jan 2025 – Jan 2026 | Part‑time | Remote & On‑site • Managed Teams setup, license allocation, and mailbox hygiene • Delivered desktop support and remote troubleshooting • Strengthened endpoint security via antivirus and MFA AI Model Evaluation Assistant | Aligner AI | Nov 2025 – Feb 2026 | Part‑time | Remote • Tested and compared AI models using structured prompting • Conducted code reviews and performance analysis • Documented evaluation processes and recommendations Administrative Assistant Intern | Department of Education | Apr 2023 – Jan 2025 | Mpumalanga, South Africa • Provided customer and administrative support • Handled records and sensitive data with confidentiality • Supported digital workflows using Microsoft 365 EDUCATION & CERTIFICATIONS • Software Development Course – Completed 2024 • Microsoft Certified: Azure Fundamentals (AZ‑900) • Microsoft Certified: Microsoft 365 Fundamentals (MS‑900) • Microsoft Certified: Security, Compliance & Identity Fundamentals (SC‑900) • Microsoft 365 Teams Administrator Associate (MS‑700) – In Progress • Sage Intacct Implementation Consultant Certification TECHNICAL TOOLS Microsoft 365 Suite: Admin Center, Exchange Online, SharePoint, Teams, Intune, Azure AD Cloud & Infrastructure: Azure Fundamentals, Exchange Online, DNS Management, Hosting (WebWay, Afrihost) Financial Systems: Sage Intacct Implementation & Administration Support Tools: Zendesk, Freshdesk, TeamViewer, AnyDesk, Remote Desktop Web & Development: WordPress (Full Administration), HTML/CSS Basics, DNS, IMAP/POP3 Setup Security & Compliance: MFA Deployment, Antivirus Management, Password Policies, Data Wiping Operating Systems: Windows 10/11, Windows Server Basics, macOS Support Productivity Tools: Microsoft Office Suite, Canva, Adobe Acrobat Version Control & Testing: Git Basics, AI Model Evaluation, Code Review REFERENCES Available upon request.