Anass Marfousi
2582 Medhia 1 Alliance, Kénitra, Morocco
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EXPERIENCE
GovAssist, LLC
Customer Service Representative
San Juan, PR
03/15/2018 - 07/9/2021
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Provided friendly, prompt, and professional assistance to travelers. Completes thorough
research for client needs regarding international travel and visa applications
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Communicated with customers via phone, email and chat through various remote working SaaS
CRM, specifically ZenDesk
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Provided knowledgeable answers to questions about product, pricing and availability
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Data entry on various platforms
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Comfortable with remote applications (Hubstaff, Slack, Planday, Zendesk, Zoom, Google
Suite, Confluence, Asana, Trello, Notion, Airtable)
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Exhibited excellent communication, enthusiasm and friendliness as a team player
Ministry of National Education, Vocational Training
Primary School Teacher
Sidi Slimane, MA
09/2016 – Present
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Specializes in Arabic, French and Math but also teaches other classes as needed
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Manages a student caseload of 80 students, ages ranging between 6-18
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Prepares age-appropriate lessons and educational activities for exceptional student learning
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Assists in writing exams for student evaluation and testing
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Corrects and evaluates student coursework, and prepares documentation to communicate
student progress to the Ministry of Education
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Engages in ongoing training to provide quality education; always looking for ways to
improve teaching processes for student success
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Participates in logistical meetings to improve school functioning for the students, and
looking for new ways to assist the students and their families in academic success
Foundation Sanady
Teacher (Part-Time)
Sidi Yahya, MA
09/2020 - Present
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Provides individualized educational opportunities for students who need additional
assistance outside of regular schooling
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Performs diagnosis of student growth points and creates curriculum and educational
activities for students
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Evaluates student success and documents areas in which students continue to struggle
academically, communicating with other teachers and inspectors as to how to support
continued growth for students
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Corrects and evaluates student coursework and prepares documentation to communicate
student progress to Foundation Sanady
Bank Populaire
Bank Intern
Khemisset, MA
03/2017 - 06/2017
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Observed and shadowed bankers to learn day-to-day operations in a financial environment
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Performed operations relating to the organization of filing and customer credit systems
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Performed customer transactions relating to their banking needs
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Provided courier services as needed by the institution
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Drafted banking reports related to daily operations
LANGUAGES
Modern Standard Arabic – native proficiency
Darija – native proficiency
Berber/Amazigh – native proficiency
English – business/professional proficiency
French – business/professional proficiency
EDUCATION
Mohammed V University
Master’s of Economics, Entrepreneurship/Managerial Engineering
Mohammed V University
Bachelor’s of Economics, Business Management
Elyassmin School
Diploma of Economics and Management
Salé, MA
Projected 2022
Rabat, MA
Graduated 06/2016
Khemisset, MA
Graduated 06/2013
HONORS, AWARDS AND CERTIFICATES
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Primary Teacher Certificate, Center for the Formation of Professors, Rabat – 07/2018
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Microsoft Office Specialist Certification 2010 (Word, Powerpoint, Excel) - 2019
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Aji/DELL Certificate, Elyassmin School, Khemisset – 09/2017
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Certificate for the Professions of Education and Training, Kenitra – 06/2016
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Certificate of the Special Center for Education and Training Professions,
Marrakech -
