Anas Alareqe

ANAS ALAREQE Operations Manager CONTACT PROFESSIONAL SUMMARY Phone - Global Operations & Trust & Safety leader with 5+ years managing global content moderation, incident response, and multilingual risk workflows. Drove policy standardization that reduced quality issues by 90% across six markets. Bilingual in Arabic and English, with a track record of scaling crisis response, mentoring teams, and optimizing operational compliance and efficiency. Open to Remote, On-Site, or Hybrid Roles | Sponsorship-Ready Email-Address Yogyakarta LinkedIn https://www.linkedin.com/in/anasal areqe/ Nationality Yemeni EXPERIENCE Operations Manager Jun 2022 – Dec 2024 Accenture Kuala Lumpur Accenture: Global professional services firm specializing in consulting and technology solutions. Focus: Trust and Safety | Policy, Risk & Process Strategy TOP SKILLS • Led 150+ multilingual team members, achieving 94.44% KPI adherence across six regional markets. • • • • • • • • Implemented Lean and Agile methods, boosting workflow efficiency by 25% via daily huddles. • Directed tool migration for 1,000+ users, reducing deployment errors by 85% across six regions. • Streamlined stakeholder feedback, cutting revision cycles by 40% for global tool rollout. • Reduced quality issues by 90% through standardized policy documentation for 700+ global staff. • Supported crisis response by conducting urgent content sweeps and resolving high-risk escalations, ensuring compliance with platform safety policies across Arabic and English markets and another 4 language markets. • Received 6+ recognitions for strategic leadership, stabilizing operations across six markets during restructures and migrations. • Mentored eight team leads on documentation, enhancing policy accuracy by 35% in three regional initiatives. • Advocated for 10+ teammates across regions, securing recognition to enhance equity and visibility. Agile & Lean Methodologies Global Compliance Process & Policy Optimization Project Management Stakeholder Management Bilingual Policy Enforcement Policy Analysis REFERENCES References available upon request LANGUAGES Arabic | Native English | Advanced Operations Team Leader Sep 2021 – Jun 2022 Accenture Kuala Lumpur Focus: Trust and Safety | Quality, Compliance, and Performance Management • Managed 15 analysts, sustaining 95%+ accuracy scores across three quarters for high-volume workflows. • Mentored four SMEs and two Team Coaches for Team Lead roles, enhancing leadership readiness. • Resolved 30% of content moderation escalations by collaborating with peer leads to implement scalable policy enforcement practices across regions. • AWARDS & HONORS Led data-driven case to defer handling time KPI cuts across five markets, protecting quality and compliance through strategic client engagement. • • Shining Star - Accenture - July 2024 Built AI training framework with 20 thematic categories for 140+ policy lines, earning client recognition for boosting KL operations' trust. • Recognized as Top Performer Team Lead for shaping strategic improvements through insight and partner collaboration. • Innovation Accelerator Accenture - May 2024 • AICOM Excellence Award Accenture - December 2023 • • Great Partner - Client - May 2023 • Top Performer Team Lead Accenture - January 2022 Coached 15 analysts, raising QA scores from 95% to 99% across six markets in three months. • • Outperformer Analyst - Accenture - December 2020 Conducted 25+ monthly coaching sessions, cutting quality errors by 60% for underperformers. • Developed 12+ training decks, reducing policy-related QA flags by 30% for 150+ agents. • Led daily QA huddles, achieving 98%+ SLA adherence for six-market operations Quality Assurance Specialist Dec 2020 – Sep 2021 EPS Consultants Kuala Lumpur EPS Consultants: Recruitment and outsourcing firm supporting multilingual operations. Focus: Trust and Safety | Policy Training & Performance Uplift Content Moderator Feb 2019 – Dec 2020 EPS Consultants Kuala Lumpur Focus: Arabic Market Trust and Safety | Risk Mitigation & Policy Enforcement • Achieved a 0% moderation error rate over two years, leading to a rare direct promotion to QA Specialist, bypassing one full role level entirely based on performance. • Moderated 40–60 daily content items in Arabic and English, achieving 0% error rate by leveraging linguistic expertise to enforce policies in bilingual markets • Identified risk patterns, updating three policy areas and reducing violations by 25%. • Supported high-risk decisions, improving moderation accuracy by 15% in sensitive cases. • Earned Outperformer Analyst award for meticulous attention to detail, achieving 0% errors in moderation. EDUCATION Bachelor of Arts (B.A.) in Graphic Design Lebanese International University (LIU) Feb 2016 Sana'a - Yemen DETAILED SKILLS METHODOLOGIES: Agile (Scrum, Kanban) | Lean Operations | SLA-Driven Prioritization | Process & Policy Optimization OPERATIONAL LEADERSHIP: Global Compliance | Incident & Crisis Management | Project Management | Stakeholder Management ANALYTICS & TOOLS: Data Analysis | Google Workspace | Microsoft Office | Content Moderation Tools