Anas Ahmed Ali

Anas Ahmed Ali Customer Care Representative Ibadan, Nigeria 200826 --Certified in the field of telecommunications with a year of experience Expert in client management and creative resolution Dedicated and focused to satisfying customer needs. Creative , collaborative, result oriented Skills Proficient in outbound and inbound calling, appointment setting, and utilizing dialer/VOIP systems Excellent Experienced in managing and organizing leads in CRM, ensuring accurate recording of information and details Excellent Strong ability to track and report productivity and sales metrics to management Excellent Proficiently qualify leads, effectively conveying motivation, Excellent Proficient in utilizing Microsoft Excel, PowerPoint, and Microsoft Word for various tasks and projects. Excellent Work History 2020-03 - 2021-12 Customer Service Representative Ison Experience, Ibadan Implemented proactive strategies to ensure customer satisfaction by effectively addressing their needs and resolving concerns. Demonstrated product knowledge and expertise by providing comprehensive explanations of company offerings and recommending suitable products to customers. Efficiently handled customer inquiries regarding products, services, and company information, promptly responding to their requests. Enhanced sales performance by actively educating customers about promotional offers and incentives. Successfully managed approximately 200 customers calls daily, delivering exceptional service and support. 2021-01 - Current Freelance Transcriptionist TransPerfect, USA Conducted comprehensive review and editing of transcribed reports, ensuring accuracy in spelling, grammar, and clarity. Performed detailed assessments of completed reports, verifying adherence to proper formatting, grammar, and sentence structure. Utilized headsets and specialized transcribing software to accurately transcribe audio files. Efficiently organized and maintained database of transcribed documents, facilitating easy access and retrieval as needed. Followed specific guidelines and style rules to meet clients' requirements and maintain consistency 2021-02 - 2023-06 Freelance Transcriptionist Telus International, USA Ensured utmost confidentiality while transcribing sensitive documents. Utilized meticulous judgment to determine relevant information for inclusion in reports. Undertook freelance assignments, exhibiting adaptability to meet specified deadlines set by employers. Conducted accurate translations of specialized jargon and abbreviations, expanding them for validation of precision in patient and healthcare facility records. Scrutinized completed reports to ensure proper formatting, grammar, and sentence structure. Recorded and documented incoming dictation projects and maintained detailed transcription records. Implemented audio quality control measures to ensure accurate transcriptions even from challenging, low-quality audio sources. 2021-02 - 2022-03 Poultry Farm Assistant Zartech Limited , Ibadan Conducted regular monitoring of flock to promptly identify signs of disease or physical distress, promptly culling infirm individuals. Ensured optimal conditions for chicken houses, maintaining proper temperature and ventilation. Oversaw a team of poultry farm employees, managed business accounts, and supervised hatchery operations. Managed animal food inventory by placing orders with vendors and verifying delivery dates and times. Responsible for feeding and providing water to a substantial daily population of up to twenty thousand chickens, ducks, and other poultry species. 2022-02 - 2023-05 Team Lead Insurance Supermarket Inc, Wentzville Facilitated onboarding process of new team members by effectively communicating company procedures and safety requirements. Successfully managed schedules, including approving time off requests and arranging coverage for short shifts. Provided coaching and guidance to team members, equipping them with necessary techniques to accomplish job tasks. Directly oversaw and supervised a team of 15 individuals, ensuring efficient operations and fostering a collaborative work environment. Held daily team meetings to inform team members on company news and updates. Education 20121 - 20192 Bachelor's: Agricultural Extension And Rural Development Usmanu Danfodio University Sokoto Nigeria - Sokoto Certifications 2020-05 Customer care representative 2023-05 Ask Questions to Make Data-Driven Decisions 2023-05 Foundations: Data, Data, Everywhere