Ananya Tiwari
Location: Malmö, Sweden
Email:-| Phone: - | LinkedIn:
https://www.linkedin.com/in/ananya-tiwari-617a911b0/
Profile Summary
IT Infrastructure & Application Support professional with over 5 years of experience,
currently transitioning into a DevOps role. Proficient in managing production
environments, resolving incidents, and automating operational workflows. Hands-on with
tools like Jenkins, Docker, Git, and AWS. Strong foundation in system reliability and
performance monitoring, with a growing focus on CI/CD and infrastructure as code.
Professional Experience
National Australia Bank
Infrastructure & Application Support | July 2023 – March 2025
- Delivered infrastructure and application support while gradually transitioning to DevOps
practices.
- Contributed to CI/CD pipelines using Jenkins and Git.
- Supported deployment automation and containerization with Docker.
- Managed basic AWS services and wrote automation scripts in Bash.
- Shadowed DevOps engineers and supported internal initiatives.
Technologies: Jenkins, Docker, Git, AWS EC2, CloudWatch, Linux, Bash
Bank of America
IT Infrastructure & Application Support Analyst | July 2019 – June 2023
- Provided L2/L3 support for enterprise systems, ensuring uptime and performance.
- Performed root cause analysis and incident resolution for business-critical applications.
- Automated routine tasks using Bash scripts.
- Collaborated with development and QA teams for smooth release cycles.
- Maintained documentation and SOPs for support procedures.
Technologies: Linux, Bash, ServiceNow, Oracle, AppDynamics, Git
Skills
DevOps Tools: Jenkins, Docker, Git, Kubernetes (basic)
Scripting: Bash, Python (beginner)
Cloud: AWS (EC2, S3, CloudWatch)
Monitoring: AppDynamics, CloudWatch
ITSM: ServiceNow
OS: Linux, Unix
Education
Bachelor of Technology in Computer Science – Galgotias University, India -)
Certifications
- Microsoft Certified: Azure Fundamentals
- AWS Certified Cloud Practitioner
- DevOps Plus – Cognixia
