Ananti Ifeoma Mirian

Ifeoma Mirian Ananti Customer Service Representative 9 Onwugbuta Street, Awka City, Nigeria-Professional Summary Customer Service Representative with over 10 years of experience across education, hospitality, retail, and virtual support. Skilled in resolving customer issues, enhancing satisfaction, and delivering administrative support in fast-paced environments. Adept at using CRM systems, managing communication, and building positive client relationships. Seeking to contribute to a dynamic team in a Customer Service Manager role. Skills - Customer Support & Relationship Management​ - Conflict Resolution & Problem Solving​ - Verbal and Written Communication​ - CRM Tools & Microsoft Office Suite​ - Multitasking & Time Management​ - Administrative Support​ - Team Collaboration​ - Digital Literacy & Instruction Professional Experience ICT/Library Teacher|UPE School, Abba, Nigeria | 04/2023 – Present ●​ - Instructed 75% of students in computer literacy and digital skills, improving overall tech proficiency. ●​ - Facilitated development of research capabilities using both physical and digital resources. Virtual Assistant (Intern)|Digital Witch Supporting Community, Remote | 04/2022 – 06/2022 ●​ - Managed calendars, emails, and data entry tasks for over 10 clients with a focus on accuracy and efficiency. ●​ - Supported administrative operations, improving task turnaround by 20%. Class Teacher|Nomadic Primary School, Abba, Nigeria | 04/2014 – 03/2022 ●​ - Designed and delivered lesson plans aligned with curriculum goals. ●​ - Resolved student conflicts and promoted responsibility and positive behavior. Cashier/Receptionist|BigFish Restaurant and Bar, Lagos, Nigeria | 02/2013 – 04/2014 ●​ - Handled customer complaints and ensured satisfaction, contributing to repeat business. ●​ - Delivered friendly customer service to promote loyalty and increase sales. Sales Representative|Somanda Boutique, Yola, Nigeria | 09/2005 – 08/2012 ●​ - Advised customers on purchases and resolved concerns to improve satisfaction. ●​ - Followed up with clients post-sale to assess satisfaction and offer continued support. Education Federal College of Education, Yola, Nigeria. Nigeria Certificate in Education (NCE), 08/2008 – 11/2011 West African Senior School Certificate, Yola, Nigeria (2010) Certifications - Certified Virtual Assistant – ALX - Certified Customer Service Personnel – LinkedIn Learning References Available upon request.