Anand Mudaliar

ANAND MUDALIAR Phone: (M) - Email:-Ahmedabad, INDIA A proactive, detail oriented and enthusiastic professional with ten years of experience with internet and technology companies. I have a strong passion for customer service and creating an impact in whatever I do. My ultimate goal is to work with a fast forward company that facilitates an opportunity to enhance my skills and allow me to take up on extended roles and work in more challenging areas in the future. Educational Qualifications: Bachelors in Commerce, major in business management Gujarat University (2003 – 2006) Certificate Course in Information Technology (CIT) NIIT Computer Education (2003 – 2004) I know basic HTML/CSS, MySQL, MS Excel (Formulas, Vlookup) Powerpoint and have worked with various online tools. Employment History: Customer Success & Operations Lead OK Roger INC May 2016 – Present OK Roger is a technology company building AI powered personal assistant for business travellers. Being in charge of customer service and operations, I spend part of my time interacting with travellers, understanding their pain points and areas that we can improve on to make their life easier. Apart from my customer facing role, I also help with operational support such as preparing reports based on metrics and engaging with engineering team to provide ideas from user point of view for product enhancement. Few achievements in this role, ➢ I had no prior experience in the travel niche but with my sheer passion in customer service and obsession to create an impact, I was able to WOW the customers and drive them to succeed with our product right from the beginning. ➢ I explored a new service for the company that they had not planned for initially and it turned out to be a great success among our customers, which is to help customers get compensated when their travel has been affected by the fault of the airline. ➢ I made a few software suggestions that increased the productivity of our customer service team and reduced the error percentage considerably. Project Manager Inventive Softech Pvt Ltd August 2010 – April 2016 I have worked as a project manager with responsibilities overlaying some marketing aspects of the company, which provides website development, search engine marketing and mobile app services to SME’s. My primary role was to work with developers/designers and clients to ensure that the projects are delivered on time and by the agreed standard. Following are some of the duties I held, ➢ Interacting with customers to gather requirements. ➢ Performing market research and competitor analysis to identify current trends, and analysing the feasibility of development requirements. ➢ Preparing project plan, process maps and test cases. ➢ Defining tasks in the project management tool and monitoring the deliverables. ➢ Liaising with different stakeholders and departments within the company to coordinate and support in the project execution. Lead Generation Associate InfoAnalytica Consulting Pvt Ltd December 2009 – July 2010 Duties: ➢ Perform lead generation by sourcing out prospects from web research, qualifying them and finding their contact details using various online channels. ➢ Make phone calls to the leads to verify information on file and collect any other details that we are missing. ➢ Assist an event management client for identifying potential speakers and sponsors for their upcoming events. ➢ Had a short stint on learning digital marketing approaches on SEO & Social Media.