ANAND K
TEAM LEAD
Exceptional Operations Team Leader understands how to motivate plan track and
monitor achievement of operational goals.Possesses seasoned abilities with the
identification of operational issues and the methods to address them along with five
years of operational team leader experience.
SUMMARY
CONTACT--
https://www.linkedin.com/
in/anand-k-17b70133/
16, Ragavendra Garden st 1,
Subramaniam Palayam,
G.N.Mills (PO),
Coimbatore-641 029. India
Over 13+ years of experience in:
Team management
Market/ Competitor management
Client relationship management
Business development
Sales and marketing
Customer service
Experienced in enhancing market penetration, business volumes and growth by
online selling activities.
Possess effective communication, interpersonal, problem solving, negotiation
and analytical skill abilities.
Streamlining workflow and creating team work environment to enhance
productivity innovatively.
PERSONALDETAILS
DOB: 5th March 1984 (33 years)
Marital Status: Married
Father name: T Kunjan
Spouse name: R Sugumari
PASSPORT DETAILS
Passport #: P-
Date of Issue: 03rd Feb 2017
Place of issue: Coimbatore
EDUCATION
BACHELOR OF ARTS:
COMPUTER SCIENCE
2004
Kovai Kalaimagal College of
Arts and Science
Coimbatore, Tamilnadu, India.
COMPUTER SKILLS
Adobe Photoshop
Corel Draw
Microsoft Office Suite
CORE COMPETENCIES
Mapping client’s requirements and coordinating, developing and implementing
the process in line with guidelines.
Monitoring the overall functioning of the process, identifying improvements
areas and implementing adequate measures to maximise client satisfaction
level.
Assessing the client feedback, evaluating areas of improvements and providing
critical feedback to the team on the improvement and achieving extensive
client satisfaction matrices.
Identifying and developing potential clients for achieving business volumes
consistently and profitability.
Building healthy business relations with major clients and ensuring maximum
client satisfaction.
AREA OF EXPERTISE
Leadership
Team Work
Decision making
Market Intelligence
Customer Focus
Organization
Communication
Problem solving
Results orientation
Driving performance
EXPERIENCE
TEAM LEADER
Velan Info Services India Pvt Ltd.| October 2012 - Current
• Manage, train, and help the development of team members; help resolve any dysfunctional behavior
• Lead problem solving and collaboration
• Lead creativity, risk-taking, and continuous improvements in workflow
• Help keep the team focused and on track
• Looking constantly for development as well as continuous improvement for the entire team.
• Ensuring that the employees follow their schedules properly as designed.
• Provide status reporting of team activities against the program plan or schedule
• Transcription (whenever necessary)
• Maintain track metrics & Documenting general reports on each team member’s performance and targets as
well as ensuring that they exceed the targets.
• Communicate the company’s vision and the objectives & Carrying out team meetings and actively
participating in the monthly and weekly meetings.
BUSINESS DEVELOPMENT EXECUTIVE
Velan Info Services India Pvt Ltd.| October 2012 - Current
• Researching organizations and individuals online (especially on social media) to identify new leads and
potential new markets
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Planning and overseeing new marketing initiatives
• Able to provide quality leadership to a large team of people
• Creative talents and the ability to solve tough problems
• In-depth knowledge of the industry and its current events
• The ability to handle pressure and meet deadlines
• Skill in prioritizing and triaging obligations
• Attention to detail & Excellent time management and organization
TEAM LEADER - CUSTOMER SERVICE
Velan Info Services India Pvt Ltd.| October 2012 - March 2015
• Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a
Customer Service Representative.
• Trains, explains tasks, and assists in the solution of problems.
• Receives customers' complaints by telephone or mail, analyzes requests, provides information requested
or ascertains who best can provide the information, and routes the request to the proper person.
• Resolves customer questions related to complaints, takes orders as needed.
• Maintains liaison with other departments for complaints completion.
• Responds to customers' requests via telephone or mail.
Additional Responsibilities:
• Provides switchboard relief as needed.
• Performs other allied duties as assigned by operations manager.
• Updating the daily status & reports to Higher Officials.
• Generating Reports and Maintaining.
• Escalating the complaint to Client manager and Higher Officials.
EXPERIENCE
TEAM LEADER
Robosoft Consultancy Services Pvt Ltd.| February 2012 - October 2012
• Motivating and inspiring the team to surpass their potential.
• Improving the team and facilitating the communication among the members of team.
• Looking constantly for development as well as continuous improvement for the entire team.
• Monitoring, organizing, and coaching team on a day-to-day basis.
• Ensuring that the employees follow their schedules properly as designed.
• Documenting general reports on each team member’s performance and targets as well as ensuring that
they exceed the targets.
• Carrying out team meetings and actively participating in the monthly and weekly meetings.
SENIOR EXECUTIVE RESEARCHER
Velan Info Services India Pvt Ltd.| March 2008 - November 2011
Using search engines we gather, collate and deliver information available on the web depends on our client
needs. Finalized reports are delivered in a presentable/database ready form.
DATA ANALYST
Velan Info Services India Pvt Ltd.| September 2007 - March 2008
Data entry from various sources (IMG, TIFF, PDF, WORD) to online data base form.
MACHINIST
Wonu International Fzco – Dubai, UAE | SEP 2005 – SEP 2007
• Operating Numeric Control Machine (Printing, Knitting & Packing Machines).
SALES EXECUTIVE (GENERAL INSURANCE)
ICICI Lombard General Insurance Company Ltd | June 2004 – August 2005
Builds business by identifying and selling prospects, maintaining relationships with customers.
• Sells products by establishing contact and developing relationships with prospects.
• Visit potential customers for new business.
• Negotiate the terms of an agreement and close sales.
• Gather market and customer information.
• Contributes to team effort by accomplishing related results as needed.
• Maintains relationships with clients by providing support, information, and guidance; researching and
recommending new opportunities
• Maintains quality service by establishing and enforcing organization standards.
AWARD
“ESSENTIAL EMPLOYEE OF VELAN”
From Velan Info Services India Pvt Ltd - 2011
