Anan Toseng

ANAN TOSENG Sino 19 Apartment, 19,20 Soi Sukhumvit 19, Khlong Toei Nuea, Watthana, Bangkok 10110 Mobile: - Email-https://www.linkedin.com/in/jeffrey-t-4a3b4922/ PERSONAL DETAILS Preferred Name : Jeffrey Toseng Sex : Male Nationality : Thai Languages. : English, Thai Summary: An enthusiastic and self-motivated individual with 10+ years of experience working with a variety of IT industries, such as in Data Storage, Backup and Security, such as Veritas Technologies LLC, Nexsan Technologies, Seagate Technology, End User support for Global Banking such as the Royal Bank of Scotland, and Global IT such as IBM. Skills: ● Install, configure, diagnose and troubleshoot NAS, SAN, Backup and Archive storage including Hardware, Software and Operating Systems such as configure RAID type, Storage caching, iSCSI, FCoE, NFS, SMB, High Availability in multi-platforms environments, such as VMWare vSphere, Windows server, Red Hat Enterprise Linux, UNIX and MacOS server. ● Provides dynamic AutoSupport and Advanced Services by proactively monitoring identification of issues through heartbeats data from Veritas NetBackup and Backup Exec storage appliances worldwide in Tier 3 Security Operations Center (“SOC”) to diagnose a variety of potential issues, automated support case management, and guided workflow for faster issue resolution. ● Working on Change Management, Problem Management, Incident Management and Release Management processes. ● Managing complex support issues in production environments. ● Strong problem-solving and troubleshooting abilities. Professional Experience Production Support Analyst - February 21 - May 21 Verifone (Thailand) ● Supporting customers, products and services in a proactive and reactive manner. ● Managing complex support issues in a production environment. ● Working in Change Management, Problem Management, Incident Management and Release Management processes. Infrastructure Consultant - August 19 - November 19 Enterprise Software Consulting Co., Ltd., attached to Accenture Thailand. ● Worked on Bank Technology Baselining project to review and analyze the current infrastructure landscape, document as-is findings, produce gap assessment and recommendation reports in preparation for Digital Transformation. Senior Technical Support Engineer - October 15 - November 17 Veritas Technologies LLC, Singapore. ● Provides dynamic AutoSupport and Advanced Services by proactively monitoring identification of issues through heartbeats data from Veritas NetBackup and Backup Exec storage appliances worldwide in Tier 3 Security Operations Center (“SOC”) to diagnose a variety of potential issues, automated support case management, and guided workflow for faster issue resolution. ● Install, configure and troubleshoot NetBackup Storage in multi-platforms environments, such as VMWare vSphere, Windows server, Red Hat Enterprise Linux. Associate Technical Support Engineer - November 14 - September 15 Nexsan Technologies, Inc., Singapore. ● Install, configure, diagnose and troubleshoot Unified Hybrid NAS, SAN and Archive storage including Hardware, Software and Operating Systems such as configure RAID type, Storage caching, iSCSI, FCoE, NFS, SMB, High Availability in multi-platforms environments, such as VMWare vSphere, Windows server, Red Hat Enterprise Linux, UNIX and MacOS server. Technical Support Specialist - February 14 - November 14 Seagate Technology LLC, Singapore. ● Install, configure, troubleshoot NAS and Storage on different OS platforms. ● Handled all warranty, complaints and technical troubleshooting issues. IT Service Desk Analyst - May 11 - March 13 The Royal Bank of Scotland Group Plc., Singapore. ● Responsible for day to day Desktop End User Support and Services, Service Desk Support functions, Desktop Support, System Request and System Access Management. ● Configure, deploy, maintain, troubleshoot and resolve problems associated with computer workstations, including Windows Server, Desktop Virtualization, XenDesktop and XenApp, Applications, laptops, printers, mobile devices. Technical Engineer Team Lead - December 10 – April 11 HUAWEI INTERNATIONAL PTE., LTD., Singapore. ● Proposed and Implemented Business Processes for WiMAX project. ● Supervising and coaching Network Surveillance and Helpdesk Engineer. ● Provisioned WiMAX Core Network such as Layer 2 switches, Layer 3 switches, routers, ASN-Gateway, Elog servers, Firewalls, WiMAX based stations. Senior Technical Support Engineer - March 06 – December 09 APC by Schneider Electric, Singapore. ● Provided Post and Pre-sales support for InfrastruXure Central, InfrastruXure Manager, Environment Monitoring System. ● Setup and configure networking products such as InfrastruXure Central, Netbotz. ● Provided management product training such as InfraStruXure Central, Netbotz in datacenter. Helpdesk Specialist - September 03 – February 06 IBM (MALAYSIA) SDN., BHD., Malaysia ● Provided IT Desktop technical support to IBM business users (IBMers). ● Install, configure and administer Windows Server. ● Monitored incidents from servers and network related issues and worked with third level support to resolve issues. Field Service Technician - 2002 – 2003 HI-TECH NETWORK CO., LTD., Thailand. ● Install, troubleshoot optical fiber transmission devices and optical fiber cable such as CANSTARS CDM24, AT&T 565 Mb/s, Siemens AG TransXpress SMA 16, Cisco 2511. Systems and Networking Support Engineer - 1996 – 1999 COMPUTER AND VIDEOLAB CO., LTD, Thailand. ● Install, configure and troubleshoot Networking Systems such as Sun Solaris 2.4 on SunNetra i5, Windows NT, Novell Netware, PC products. Software Support Engineer - 1995 – 1996 ASL AUTOMATED (THAILAND) LIMITED, Thailand. ● Install, configure and troubleshoot Sun Solaris 2.x. ● Install, configure and troubleshoot Digital Unix OS/F1, SunSparc and Digital Alpha Server. Customer Support Engineer - 1993 – 1995 FUJITSU SYSTEMS BUSINESS (THAILAND) LTD, Thailand. ● Install, configure and troubleshoot Fujitsu SunSparc Unix, Mini Computer, PC LAN and Communication Systems. Electrical Teacher - 1991 – 1993 Bangkok School Of Industrial Technology, Thailand. ● Lectures Electrical Circuits, Electronic Circuits, Electrical Machines. QUALIFICATIONS ● Bsc, Computing, University of Buckingham, incomplete, January 2018 - October 2018. ● High Vocational Certificate (EE), Bangkok School of Industrial Technology,1989 – 1991. ● Vocational Certificate (EE), Narathiwat Technical College, 1986 – 1989. TECHNICAL TRAINING ● Products training at Nexsan Technologies Inc, San Diego, CA, USA, 2014. ● InfraStruXure Central and Netbotz Administrator and Troubleshooting, Singapore, 2007. ● Sun Solaris 2.x Network Administrator, Open Computing Technology, Bangkok, 1995. ● Fujitsu Sun Sparc Compatible Installation and configuration, Fujitsu Japan, 1994. ONLINE TRAINING COURSES ● TOGAF® Fundamentals - Content Framework and Capability Basics ● Citrix XenDesktop 7.5 Desktops, Applications and Hypervisor Management ● Configuring, Managing, Monitoring and Troubleshooting Citrix XenDesktop 7.6 Components and Environment ● Microsoft Azure Storage, Networking and App Services ● VMWare vSphere 6.5 Virtual Machine and Resource Management, Monitoring and Compliance ● Implementing and Configuring OpenStack ● COBIT 5 Principles and Implementation ● AWS Certified SysOps Administrator ● AWS Professional Solution Architect ● Building and Administering a complex Puppet Installation ● Chef Server Patterns and Community Cookbooks ● DevOps with Ansible and Ansible Playbooks ● Docker Containers: Customizing and Clustering, and Dockerizing Applications ● Microservices Deep Dive and Managing Microservices Containers ● Python Automation Programming ● Red Hat Certified System Administrator ● Vagrant Advanced Administration