Analyn Olado

Analyn Cuenco Olado Summary I have 10 years of BPO experience in technical support for Telecommunications and Healthcare accounts. I also worked as a Personal Info Pasig City, Philippines Subject Matter Expert, helping with training and process support. Recently, I spent 6 months as a Real-Time Analyst, managing schedules and making sure service levels were met. -- Work Experience Real Time Analyst, ECE Contact Centers, Makati City Skills October 2024 - June 2025 Teamwork sure everything runs smoothly. They check if agents are following Creativity REMOTE - A Real-Time Analyst monitors call center activity to make their schedules, help manage breaks and shifts, and adjust sta ng as needed to keep service levels on track. Leadership Technical Support Engineer, In nity Support, Pasig City Time management REMOTE (Project Based) - As a Technical Support Engineer for VPN, Communication Attention to detail Problem-solving Work ethic Adaptability Customer Service August 2023 - September 2024 you help customers x issues with their VPN connection. You assist with setup, troubleshoot problems, and make sure the connection is safe and working well. Associate BPM EDI Specialist, UST Global Inc., Taguig November 2020 - June 2023 REMOTE - An EDI (Electronic Data Interchange) Specialist handles the electronic exchange of documents like invoices and orders between companies. They set up, manage, and x EDI systems to keep data owing smoothly. Tier 2 TSR/Subject Matter Expert, Sykes Asia Inc., Taguig October 2016 - October 2020 Multitasking CRM & Support Tools (2years) An SME provides expert knowledge and support to help the team with processes, tools, and customer concerns. They assist with training, answer complex questions, and help improve overall team performance. Languages (2years) As a Technical Support Representative for Google English Drive, Chrome, and other Google services. You provide clear, step- products, you help users solve issues with tools like Gmail, Google by-step support to make sure users can use these products e ectively. Education Bachelor of Arts | Psychology, De La Salle University