Analiza Valdez

 PROFILE: A skilled, goal oriented and achiever individual with 9 years’ experience in customer service support roles. Contact: Mobile Phone: - EMAIL:-sKILLS: Exceptional Customer Service Skills Comprehensive Knowledge of Products Issue Resolution Supportive Team Player and Leader Well organized and time management aNALIZA Q. Valdez EDUCATION Emilio Aguinaldo College -Cavite- Graduate of Bachelor Degree in Business Administration Major in Human Resource Development Management. And proud student-athlete, member of Women’s Volleyball Team. WORK EXPERIENCE Golden Arches Development Inc.- Production and Service Crew - Worked as a service crew which was assigned in both Front counter and kitchen tasks. Awarded as an employee of the month. Convergys Philippines -Customer Service Representative / SME- Worked as both Inbound and Tech Support. Handled payment, general inquiries and phone issue troubleshooting. Promoted as an SME after 7mos of stay, which exposed me in Leadership Trainings, that helped me gain more knowledge about people handling. EXL Services Philippines Inc. -Resolution Specialist / SME- Worked as a CSR which review and educate patients and customers regarding benefit coverage issues, claims administration and billing concerns. Assigned as an SME to help newly joined members in the production about their process related concerns. Altec Business Solutions - Customer Service Representative- Worked as a Specialist that take prescription orders over the phone, delivery status and at the same time, doing outbound calls to offer placing an order. Awarded as both Best Inbound and Outbound Representative. Wells Fargo Philippines Inc. - Phone Banker- Worked as financial advisor, answers inquiries about customers bank account concerns. Commended for passing monthly goals.