Analiza Pansacala

Are you looking for a seasoned administrative support who can assist you with high professionalism and committed to 101% in delivering quality jobs to the organization? We are a perfect match!

I am a highly skilled individual with 5 years experience in the Customer Service industry where I handled customer's inquiries for being a frontliner, where I assisted new hires as an offline support and where I am tasked to do a managerial role in the company.

My years of experience in a high-pressured environment taught me the ability to adapt, attention to details, able to handle difficult situations, able to multitask, being organized, highly skilled in communication and time management.

Some of my tasks are:

*Develop and execute plans to ensure that all objectives in the team are met

*Implement and test scripts to assess performance results

*Identify opportunities of the agents where they can grow more

*Recommend action plans to ensure that quality of performance are achieved

*Compile and analyze performance data weekly and monthly

*Conduct offline facilitations

*Coaching new hires and provide feedback

*Conduct chat observations

I am also highly motivated and eager to succeed with every position I hold.

When you are ready for a professional who will take as much pride in your company, you can definitely reach out to me anytime.