ANALISA ORQUIN
A tech-savvy VA with 14+ years in service and operations. I bring years of experience building
backend systems for service-based businesses to help them save time, reduce errors, and
scale efficiently.
CORE SKILLS & TOOLS
Client Success · Project Coordination · CRM Administration · Workflow Automation · Process
Improvement · QA & SOPs · Reporting & Dashboards · Stakeholder Communication
GoHighLevel · WordPress · Kajabi · WooCommerce · Shopify · Zapier · Make (Integromat) ·
Google Workspace · ClickUp · Trello · Slack · Descript · Canva · ChatGPT
EXPERIENCE
Freelance — Website & Systems Specialist
Self‑Employed | Nov 2016 – Present
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Build and maintain WordPress/Kajabi/GoHighLevel systems for agencies, coaches,
and SMBs.
Design lead capture → nurture → booking automations; integrate calendars and
notifications.
Stand up membership areas and drip content; create templates and SOPs for repeatable
delivery.
Coordinate scope, timelines, and status with owners and partners in US time zones.
SpeakerTunity — Project Manager
Nov 2016 – Mar 2023
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Managed a remote team (6 researchers, social media, design) and weekly stakeholder
updates.
Ran client meetings, team huddles, and monthly 1:1s; owned performance coaching and
incentives.
Oversaw timesheets, invoicing, payroll, and annual team‑building.
Shore360 — General Virtual Assistant
October 2016 – April 2017
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Generated weekly timesheets for fundraising volunteers; ensured timely, accurate
payroll processing.
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Prepared proposals, purchase orders, and sales invoices.
Created weekly activity and expense reports for stakeholders.
Onboarded new hires in Xero and maintained records.
Arranged travel: itineraries, flight and accommodation bookings.
Performed month‑end account reconciliations in Xero.
CitiGroup Philippines — Fraud Check Specialist
May 2016 – September 2016
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Reviewed deposited checks to verify authenticity prior to clearing, following SOPs and
risk controls.
Conducted checks and documentation per procedures to ensure accurate, compliant
processing.
Reported and escalated suspected fraudulent items for further investigation.
Ingram Micro — Service Quality Coach; Post‑Sales (Associate → II)
Aug 2013 – Mar 2016
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Monitored calls/emails; led incident reviews and quality reports; partnered with
Training/Ops on gap fixes.
Supported process rollouts and nesting; handled escalations and cross‑process queries.
Provided performance feedback/coaching and maintained documentation quality.
Awards: Rising Star Award
SPI Global — Advanced Customer Service Representative
Jan 2011 – Jul 2013
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Resolved technical/billing issues via phone/email/chat with a focus on first‑contact
resolution and clear documentation.
Awards: Top Agent for Ace Your Call
Sitel Philippines — Customer Service Representative
Oct 2009 – Dec 2010
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Supported multi‑channel customer inquiries; adhered to service standards and policies.
