Analea D. Pasucal

Analea D. Pasucal Skills Customer Service & Client Support Appointment Setting Handling Customer Inquiries Conflict Resolution & Complaint Handling Active Listening Time Management & Multitasking Professional communication Work Experience Detail-oriented Customer Service and Administrative professional with two years of experience delivering high-quality client support. Skilled in handling customer inquiries and resolving concerns while maintaining professionalism and efficiency. With educational background in Criminology and Education, I bring strong analytical thinking, clear communication, and excellent problem-solving skills in both on-site and remote work environments. - Teleperformance Customer Service Representative Managed patient appointment scheduling for consultations, follow-ups, and procedures. Maintained accurate patient records in compliance with confidentiality standards. Handled irate or distressed patients professionally using a calm, patient-centered approach. Jan – Feb 2026 OJT at Philippine National Police Assisted visitors and handled public inquiries at the station front desk. Provided administrative support through data entry, report organization, and coordination with officers while maintaining professionalism and confidentiality. Nov – Dec 2025 OJT at Bureau of Fire Protection Basic Fire Safety Awareness and emergency Response Familiarity. Risk Awareness and Hazard Identification - Dairy Queen Team Member Provided excellent customer service in a fast-paced environment. Supported team members during peak hours and maintained workstation cleanliness. - Lolay’s Pharmacy Pharmacy Assistant Assisted customers with medication inquiries and product knowledge Read and interpreted prescriptions accurately while maintaining confidentialit Education History Available via Hubstaff Talent messaging - ICCT College Bachelor of Science in Criminology- University of Rizal System Bachelor of Science in Education major in English- Carlos “Botong” Francicso Senior High School General Academic Strand