Anajane Indoy

Anajane Indoy Virtual Assistant PROFILE SUMMARY Experienced and dependable professional with a strong background in customer service, dental insurance support, and virtual admin tasks. Known for delivering accurate, efficient work and excellent client communication in remote settings. WORK EXPERIENCE Beagle Resident Support September 2025 - January 2026 Remote Celebrate Dental & Braces January 2025 - September 2025 Remote ZENTIST April 2023 - January 2025 Remote Concentrix Convergys Inc. October 2017- March 2023 Hybrid Concentrix Convergys Inc. December 2018 - March 2020 On-site Provided resident support by handling calls and emails from tenants and property managers regarding insurance policy inquiries and charge removal requests. Reviewed accounts, resolved issues, and coordinated with internal teams while ensuring clear and timely communication. Utilized tools such as ClickUp, Freshdesk, property management portals, Outlook, Slack, and CloudTalk to efficiently manage cases and support daily operations. Insurance Verification Specialist | Accounting Reconciliation Specialist Verified patients’ dental insurance coverage, eligibility, and benefits prior to appointments and procedures. Contacted insurance companies to obtain detailed coverage information, co-pays, deductibles, and limitations. Ensured accurate documentation of insurance details in patient records for smooth claims processing and billing Perform daily, weekly, and monthly reconciliations of bank accounts, credit cards, general ledger accounts, and other financial records. Review and verify financial transactions to ensure accuracy and completeness. Assist in month-end and year-end closing processes by providing reconciliation reports and analysis. Insurance Billing Specialist | Practice Revenue Analyst Processed Electronic Fund transfer (EFT) and Electronic Remittance Advice (ERA) enrollments for dental insurance, ensuring timely and accurate payments for Dental Service Organizations (DSOs), which manage non-clinical aspects of multiple dental practices. Utilized tools like Slack, Google Suite, Outlook, and insurance portals to streamline operations and enhance communication. Managed calendar scheduling, client meetings, and follow-ups to maintain efficiency. Performed general administrative tasks, such as data entry, document management, and email correspondence to support daily operations. Customer Services Associate | Chat & Call Support Provided exceptional customer service via chat support by resolving inquiries, handling complaints and escalations, and ensuring high customer satisfaction. Managed multiple chat interactions efficiently while assisting customers with product information, order processing, and technical support. Product Ready Trainer |Team Leader Trainee Conducted new hire training and onboarding, developed training materials, and led team coordination to ensure collaboration and workflow efficiency. Supported performance evaluations and monitored training progress, refining programs to meet organizational and employee development goals. SKILLS Customer Service (Chat, Call, and Email Support) Dental Insurance Verification Insurance Billing (EFT & ERA Processing) General Admin Support Data Entry Virtual Administrative Support TRAININGS & CERTIFICATION Business Virtual Assistant Training program Pineapple VA Hub -Certificate of Completion Completed: May 5, 2025 - May 16, 2025 EDUCATION Bachelor of Science in Business Administration Major in Marketing Management University of Mindanao Panabo College- Panabo City