Anagbogu Anulika Helen

ANAGBOGU ANULIKA HELEN Nigeria | Liberty Estate, Agric Ojo Barracks, Lagos State, Nigeria | --| LinkedIn - https://www.linkedin.com/in/anagboguhelen SUMMARY ● Experienced virtual assistant with a strong background in administrative support, managing schedules, and handling communications. ● Previous roles as a secretary, supervisor, bank teller, and sales clerk, demonstrating versatility and strong customer service skills. ● Proven ability to maintain organized records, manage multiple tasks, and ensure efficient operations across various industries. EDUCATION Institute of Management and Technology – Enugu, Nigeria Higher National Diploma (H.N.D) 2014 – 2016 Short-Term Rental Academy 2024 Certificate in Short-term Rentals, Property search, property management/co-host/lead Generation, and Microsoft Office suite. WORK EXPERIENCE Personal Virtual Assistant July 2024 - Present CEO, C- Frank Shipping Company – Lagos State, Nigeria ● Manage the CEO’s schedule, coordinate communication, and organize important documents for C- Frank Shipping Company. ● Handle confidential correspondence and inquiries, ensuring timely responses and high-quality customer service. ● Effectively managed Emails, calendars, and research to support the CEO’s strategic initiative. Executive Secretary January 2022 - Date Afatex Integrated – Lagos State, Nigeria ● Manage executive Calendars, schedule appointments, and coordinate meetings. ● Maintain confidential files and records. ● Organize travel arrangements and itineraries. ● Perform other administrative duties as assigned. Supervisor March 2018 - December 2020 Ibiza Lounge – Lagos State, Nigeria ● Oversee daily operations and staff performance, ensuring exceptional customer service and adherence to health and regulations. ● Train, motivate, and manage team members while effectively handling customer inquiries and complaints. ● Maintain accurate sales and employee hours records, and support events coordination to enhance customer engagement. Bank Teller February 2014- February 2015 First City Monument Bank- Lagos State Nigeria ● Accurately process transactions (deposits, withdrawals, cheque cashing) while ensuring compliance with bank policies. ● Deliver exceptional customer service by addressing inquiries and promoting bank products. ● Maintained transaction records and assisted in balancing the cash drawer. CERTIFICATION Virtual Assistance ALX Africa (8- weeks Program) SKILLS ● Administrative ● Support ● ● Critical Thinking ● Leadership ● ● Communication and interpersonal skills ● September 2024 Email Management ● Problem Solving and Decision making ● Data Entry and ● Record-Keeping ● Attention to Details ● INTERESTS ● Learning and ● Problem-Solving Development ● Flexibility ● Time Management LANGUAGES ● Ibo - Native ● EnglishConversational Calendar Management Customer Service Lead Generation Time management Proficient in Microsoft Office suite and Google suite ● Customer Service ● Communication