Anabelle Zorilla Dela Paz
#55 Pingkian 1 Central Brgy.Pasong Tamo
Tandang Sora Quezon City-
OBJECTIVE
An individual with knowledge in administrative work and customer service who seeks stable and challenging job.
To share my selling skills and help my employer to be more productive and be on top of its competitors.
QUALIFICATIONS
Passionate towards learning
Values professionalism at work
Possess congenial personality
People oriented and team player
WORK PROFILE
One World Connections
International Sales Representative
14April2014 up to present
Responsibilities
Answers customers inquiries about the product.
Educate them about the features, advantages and benefits of it.
Explain billings enquiries and handling customer’s complaint.
Meet the weekly performance requirements.
Orchid Cybertech Services Inc.
(TPG Telecom base in Australia)
Sales Staff
27February2012 up to 13March2014
Responsibilities
Promote and conduct telemarketing sales for products and services over the phone to new customers.
Up sell products and services proactively.
Understands customer’s needs and provide appropriate product recommendation.
Achieve Key Performance Indicators including sales, quality, and operational standards.
Consistently maintaining our highly ethical and professional approach to all current and prospective clients.
Resolve customer’s problem.
Feedback customer’s concerns to Team Manager for improvement.
Maintain amicable working relationship with Call Center colleagues and business partners.
One World Connections
International Sales Representative
02Aug2010 up to 25Jan2012
Responsibilities
Handle various account from different countries such as US , Australia, UK and Canada.
Make outbound calls to prospective clients to sell the products.
Generate leads for company’s client.(Lead generation account)
Teleperformance Phils.
(TelstraClear Telecom base in New Zealand)
Customer Service Representative
05January2010 up to 06July2010
Responsibilities
Handled inquiries and process online payments.
Explain billing inquiries.
Provide product recommendation base on customer’s needs.
Educate customers about the features, advantages, and benefits of the product.
Handled complaints and escalate it to proper departments that will resolve the issue.
ELIGIBILITY
Civil Service Professional with grade of 80.85%
EDUCATION
Bachelor of Science in Education
Poltechnic University of the Philippines
1994 to 1998
PERSONAL PROFILE
An enthusiastic person born in Angono, Rizal on 20February 1977, who loves reading inspirational and motivational books during free time, loves to watch cooking shows and documentaries.
ANABELLE Z. DELA PAZ
Applicant
