Anabelle B. Madarang
#127 Salvador St. Baesa Caloocan City, Philippines Celphone # -
SUMMARY OF QUALIFICATIONS
17 years of comprehensive experience in customer service relations task
Currently holding supervisory position as Sr. Loan and Credit Evaluator
2 years of extensive experience in inventory accounting
Reliable, work well independently and on a team
Detail oriented with a desire to achieve objectives
Goal-oriented, work under minimum supervision
PROFESSIONAL EXPERIENCE
May 2001 – presentPag-IBIG Fund – Caloocan Branch
(Home Development Mutual Fund)
Government Office
355 PPI Bldg. EDSA, Caloocan City
Tel. No-,-
Sr. Loan & Credit Evaluator (2015- present)
Prepares monthly reports
Reviews STL and Claims applications
Replied to letters and e-mails
Assist in supervision of the Frontline Servicing of the division
Receives and evaluates Housing Loan Applications
Loans and Credit Evaluator III -)
To entertain and counsel all Multi-Purpose Loan (MPL) problematic applicants over the counter.
To inform members regarding their MPL problems (lacking documents, discrepancies, etc.).
To update in computer for monitoring purposes MPL problematic file (every action taken).
To follow-up thru letter, FAX & telephone memos of request for transfer of members’ contributions and loan balances to regional offices.
To analyze, receive, reproduce and attach to applications all replies and tickets from branches and regional offices.
To review all problematic applications before refilling (update requirements).
Verification of MPL checks.
To update problematic applications to Electronic Data Processing Div (EDP). (prepare transmittal and fill up the following information, to correct name).
Printing of MPL checks and PACSVAL (ATM) account & CITIBANK.
To perform other duties that may be assigned from time to time.
October 1999- March 2001
Full-time Missionary of the Church of Jesus Christ of Latter-day Saints
July 1997 – Sept. 1999Tropical Hut Foodmart, Inc.
#163 EDSA, Mandaluyong City
Tel. No- to 65 local 36
Accounting Clerk
Audits and prepares the following:
Monthly schedule of inventory balances for Mercury Group of Companies Inc. (MGCI)
Monthly reconciled inventory balances
Monthly summary of price increase (decrease)
Monthly summary of merchandise spoilage per product category
Monthly inventory analysis
Monthly summary of free goods
Mid-year and Year-end Inventory result
Monthly adjusting entries
EDUCATION
October 2007 – May 2014Master in Business Administration
Polytechnic University of the Philippines (PUP)
Sta. Mesa, Manila
April 2007 – May 2007 Masters in Public Administration
PUP- Open University
Sta. Mesa, Manila
June 2006-March 2007Professional Education
Pamantasan ng Lunsod ng Maynila (PLM)
Intramuros, Manila
June 1993 – March 1997Bachelor of Science in Accountancy
Divine Word College of Legaspi City
Old Albay, Legaspi City
TRAININGS & SEMINARS ATTENDED
Advanced Customer Service Training – December 2, 2017
Training for Users for the IISP on Provident Fund Management , Short-Term Loan Management & Short-Term Loan Origination Systems – August 8 & 12, 2017
Seminar-Workshop on the Legal Aspect of Addressing Members Concerns – August 16-17,2016
Seminar-Workshop on Stress Management for Frontline Staff- August 3-4, 2015
Customer Service Training- October 27,2012
Anti-Money Laundering Act (AMLA) - May 7, 2012
Gender Sensitivity Training – April 28, 2010
Effective Customer Service – October 11, 2007
Seminar-Workshop on Customer Service Skills – August 5-6, 2004
ADDITIONAL SKILLS
Driving
Exceptional Customer Service skills
Teaching
Technical skills (MS Word & Excel, Power point)
PERSONAL INFO
Date of Birth: October 4, 1976Age : 42 yrs. old
Place of Birth: Albay PhilippinesReligion : LDS(Mormons)
Civil Status: Married email-add: -
