Anabelle E. Arellano
Address: Vallejo Place, Imus, Cavite, Philippines
Contact Number: -
Passport No.: EC-
Issued Date: 15 Dec 2015
Valid Until: 14 Dec 2020
Email:-
Career Summary:
Total of 18 years working experience, eight years as Office Manager, Executive Assistant to Managing
Director and Finance Director and company HR Generalist, four years of which in Office Administration and
seven years in Hospitality and Customer Service in Hotel Industry in Dubai. Trained as Airport Ground
Service Assistant and First class Lounge In-Charge. Customer Sales experience. Completed a degree in
B.S. Foreign Service Major in Diplomacy.
Working Experience:
HR and Office Manager
Maven Consulting FZCO
(Sponsored by Dubai Silicon Oasis Authority)
August 2009 – September-.
Manage complete Administrative office requirements.
Provide executive assistance to the Managing Director and Finance Director.
Manage and coordinate all Human Resources related requirement for the company.
Liaise as the company’s PRO responsible in dealing with Dubai Silicon Oasis Authority
Government Service Department.
5. Company representative to bank transactions and other related offices.
6. Invoicing corporate accounts and follow up payments.
7. Successful as part of the start- up team for the company.
Administration Executive
Dubai Physiotheraphy & Family Medicine Clinic
(an Al Tayer Group of Companies)
July 2005 – June 2009
1. Provide administrative support and responsible to the Clinic Manager
2. Dealing with incoming and outgoing e-mail, faxes and post.
3. Devising and maintaining office systems to deal efficiently with paper work,
writing letters and reports.
4. Invoicing corporate accounts and maintaining a petty cash system.
5. Ordering and maintaining stationaries, equipments and supplies.
6. Organize Department of Health License application and renewals for Medical Staff.
7. Liaise with Head Office personnel for employment or visa requirements of Clinic staff.
8. General knowledge with computers, networking, making sure all back are up to date.
9. Organise staff business card, clinic letterheads and all other marketing requirements.
10. Prepare and dispense part time staff salaries.
Front Office Supervisor
Al Khaleej Palace Hotel, Dubai, U.A.E.
December 2002 – June 2005
1. Monitoring room occupancy to assuring good rooms revenue.
2. Assist Front Office Manager and Front office staffs assuring smooth operations.
3. Handle and develop a good relationship with direct clients, Corporate accounts and Travel
Agents.
4. To have good communication and coordination with Sales and other Departments of the the
hotel.
Front Office Reception Shift Leader
Capitol Hotel, Dubai, U.A.E.
May 1998 – June 2001
1. Ensure that the highest standards of guest care are met at all times by anticipating their needs
consistently and react to enhance guests’ satisfaction.
2. Assign rooms and pre-register guests, to accommodate any special liaison with the
housekeeping department.
3. To be aware of proper telephone etiquette and improve hotel image and sales.
4. Develop a thorough knowledge of cashiering procedures with conjunction with hotel software
packages. Handles guest check-out and disputes in a friendly and professional manner.
5. To be fully aware of the safety, emergency policies and procedures of the hotel.
Business Centre In-Charge
1. Assist guest for secretarial requirements and internet needs.
2. Make necessary administration works for Front Office Department.
Customer Sales Assistant
Duty Free Philippines, Manila Philippines
1997 -.
Extends a warm welcome to all the customers both nationals and foreigners.
Possesses a thorough knowledge on all the goods that are on sale.
Prepares weekly and monthly inventory report.
Attends to customer inquiries, requests, complaints and act upon them to give guest their
utmost satisfaction.
Ground Airport Service Assistant
Cathay Pacific Airways, Manila Philippines
1996 -.
Handles telephone inquiries regarding flight details as well as arriving passengers.
Receives telephone calls for availability and walk-in reservations.
Issue airline tickets and indorse valid tickets to other airlines.
In-charge of the Cathay Pacific First Class Lounge.
Responsible for informing the passengers regarding the status of their flight for delays
and inform boarding time.
6. Assists passengers through immigration to expedite due last call of boarding.
7. Assists Administrative Supervisor to correspond with other airport department.
8. Prepares a monthly report to be submitted to the Station Manager.
Trainings Attended:
Key Skills for Administration
Advanced Studies and Training Centre,
Dubai – 24 – 25 March 2007
Effective Guest Handling Training
Al Khaleej Group of Hotels
Resource Performace Management
Dubai – April 2004
UAE Ministry of Education & Youth
NIT Computer Institute – CY 2002
Internet Application, Computer Hardware & Hotel Software
MS Applications with Words, Excel & Powerpoint
Win Inn (Jaguar) and Fedelio
Practicum – On the Job Training
Philippine Airlines, Manila Philippines – CY 1994
Reports directly to Executive Administration Secretary.
Assist in clerical jobs, typing and filing crew records.
Receive mails and telex handling them to corresponding personnel.
Educational Attainment:
Graduate of Bachelor of Science in Foreign Services, Major in Diplomacy
Lyceum of the Philippines, Manila CY 1990 - 1995
Personal Data
Date of Birth: 20 May 1974
Place of Birth:Makati, Philippines
Nationality: Filipino
Languages Spoken:English
Driving Licence: 703346
Issued: Dubai, U.A.E.
Valid Until: 09/08/2023
