Anaba Igolo Happiness

ANABA HAPPINESS IGOLO 16, Gbadamosi Street, Lagos State, Nigeria - |- Professional Summary Professional Virtual Assistant with experience in Customer Support specializing in Digital Marketing, Ad Promotion, copywriting, Conflict resolution, and social media platforms. Also proficient in clerical and administrative positions in a fast-paced organization offering career advancement. Skills Problem-solving Excellent communication skills Customer relationship Microsoft Suite Google Suite Customer Service Appointment Scheduling Digital Marketing Executive Support Data Entry Experience Customer Service Representative Hagital Digital Services, Lagos State, Nigeria April, 2019 - November, 2021 Built and continually optimized the onboarding communication strategy for newly acquired Clients in the organization and this promptly resolved all customers' complaints while improving sales. Delivered reporting and insights that accurately measured the performance of each campaign. Responded to both inbound and outbound calls. Managed all aspects of the email production workflow including the development of the email calendar, email production, scheduling, and delivery. Resolved all customers' complaints and updated the CRM system within the organization's best practices. Virtual Assistant Longrich Bioscience International September, 2017 - January, 2019 Responded to all incoming and outgoing calls, texts, and emails to the business, scheduled appointments, prepared reports and maintained accurate client records. Used my excellent oral and written communication skills and was able to organize my work activity using online scheduling software, group texting, Zoom, and Slack, and others. Ensured the efficient and smooth day-to-day operation of work activities. Scheduled emails and worked with the sales department to achieve monthly targets and quotas. Integrated software using Zendesk, Zapier, and related tools. Virtual Assistant/Customer Support Ranbaxy Nigeria Limited January, 2015 - August, 2017 Cold called people with CRM like Hubspot and salesforce to sell products to both inbound and outbound leads. Answered incoming calls from prospective customers. Used scripts to provide information about the product’s features, prices, etc. Persuaded the customer to buy by demonstrating how the available products meet their needs. Recorded the customer’s personal information accurately in the CRM system. Engaged in online research, data entry, presentation, and documentation for the Executive. Customer Service Representative Ytour Africa May, 2013 - September, 2014 Handled and responded to over 150 customer inquiries in all forms (email, phone, in person, live chat) daily. Built sustainable relationships and trust with customer accounts through open and interactive communication Used scripts to provide information about product’s features, prices etc. Worked with in a team and other departments to find appropriate solutions to customers' complaint. Recorded the customer’s personal information accurately in the CRM system. Education Federal University of Technology, Owerri, Nigeria Bachelor of Science in Biochemistry Certifications & Awards Digital Marketing Certified by Simplilearn Digital Marketing Certified by Hubspot Academy Complete Website Design & Development with Wordpress Certified by Udemy 2007 Inbound Sales Certified by Hubspot Academy Fundamentals of Digital Marketing Certified by Google Digital Garage Languages English Igbo