Ana Shane De Guzman

Experience SIA Medical Centre Healthcare Virtual Assistant / Remote Team Manager May 2022 – Present Manage and monitor remote team performance and daily operations Oversee scheduling, coverage, and staffing adjustments Conduct training, coaching, and quality assurance (call reviews) Coordinate with onshore teams to ensure smooth workflow Prepare reports and drive process improvements Provide administrative and clinical support in a virtual healthcare setting. Assist in patient scheduling, record management, and coordination of care. Ensure smooth communication between patients and providers. Ana Shane Healthcare Virtual Assistant Contact --1331 Antonio St. Sta Cruz Manila Objective To utilize my strong communication and customer service skills in appointment setting and cold calling by converting inquiries into confirmed appointments, generating qualified leads, and building rapport through professional and consistent interactions. My Skills Multi-tasking and time management Customer-focused and patient-oriented Excellent interpersonal and communication skills Strong attention to detail, disciplined, and focused Team collaboration and independent work proficiency Skilled in medical documentation, appointment scheduling, and healthcare admin support Education Perpetual Help College of Manila Bachelor of Science in Nursing | 2004 – 2007 University of Santo Tomas Bachelor of Science in Medical Technology | 1999 – 2003 Certificates Hello Rache Healthcare Virtual Assistance Certification HIPAA Certification: HIPAA Awareness for Healthcare Providers La Centa Healthcare Virtual Assistant Oct 2021 – Apr 2022 Managed calls for appointment scheduling and patient inquiries. Handled email management, insurance verification, and authorization retrieval via portals. Supported providers with timely updates and documentation. Meridian Medical Associates Healthcare Virtual Assistant (Live Scribe) Jun 2021 – Aug 2021 Assisted providers by creating accurate chart notes during patient encounters. Scheduled appointments and maintained proper documentation. TeleTech Number Porting Specialist Aug 2018 – May 2021 Processed number porting requests efficiently, ensuring accuracy and compliance. Maintained strong communication with clients and internal teams. Convergys Account Specialist Sep 2015 – Jul 2018 Delivered high-quality customer service and built sustainable client relationships. Handled inbound calls, verified client information, and resolved issues effectively. Recognized for exceeding customer engagement expectations. Hi-Precision Diagnostic Center Releasing Officer Jan 2015 – May 2015 Ensured timely and accurate release of diagnostic results. Coordinated with patients and medical staff for efficient workflow. Alcomed Diagnostic Center Stockholder / Laboratory Assistant Aug 2012 – Dec 2014 Assisted in laboratory operations, including specimen preparation and documentation. Maintained supplies and supported overall clinic efficiency. Meddent Medical Center Phlebotomist / Laboratory Assistant Dec 2011 – Jul 2012 Performed venipuncture and specimen collection with proper labeling. Prepared and processed samples for laboratory testing. S & R Medical Center Phlebotomist / Laboratory Assistant Feb 2010 – Apr 2011 Collected and processed specimens for in-house and reference laboratory testing. Ensured accuracy in sample preparation and equipment use. Provided professional and courteous service to patients. ESS Manufacturing Company Inc. Medical Indexer Jun 2008 – Dec 2008 Assigned appropriate indexing terms to various medical journals in multiple languages.