Ana Petrovic

ana PETROVIC Skype ID: ana.petrovic88- - Skills: Good at both team and individual work Good communication with clients Initiative, adaptability, responsibility, persistence, striving for learning and improvement Languages: English Spanish Experience September 2014– August 2017 Grupo Noa International – Call Center Supervisor,Team leader and Trainer April 2017-June 2019 Global Travel International I was working in Fraud investigation department, Collection department and Chargeback department. Analyzing bookings and preventing possible fraud, as well as challenging, defending chargebacks. Contacting suppliers (calling, emailing) regarding unpaid commission. September 2017 – June 2019-Was working at Placidway medical tourism as patient coordinator, account manager- online chat, crm, emails, case management. Was working with key accounts, B2B sales. Education September 1994 - May 1998High school “Svetozar Markovic”, Nis, Serbia Law university Nis October 1999- October 2004 Volunteer Experience or Leadership In Grupo Noa International was working as supervisor and team leader department in retention customer service. Last 6 months was working as trainer for non US and US agents.I have experience with CRM, Online chat, Emails and live calls –sales and customer service In Placidway medical tourism was working as an agent, after 5 months I was promoted to account manager. I was working with key accounts-clinics –which were our clients. We were having weekly and be-weekly meetings, discussing new trends, follow ups on patients and instructing team on goals which needs to be reached. I have experience with B2B sales and sales.