Ana Pana

Ana Gerago Pana Cagayan De Oro City, Mindanao | - |-| linkedin.com/in/ana-pana- EXECUTIVE SUMMARY Dynamic professional with 10+ years of experience across real estate operations, customer support, and executive assistance. Skilled at driving operational efficiency, enhancing customer satisfaction, and streamlining business processes. Proven ability to support executives and lead virtual teams in fast-paced environments. Recognized for strong problem-solving, communication, and results-driven execution. CORE COMPETENCIES Real Estate Management • Customer Success • Process Optimization • Technical Support • Auditing • Virtual Assistance • Lease & Tenant Relations • CRM Systems • Team Coordination PROFESSIONAL EXPERIENCE Real Estate Virtual Assistant – Lead Manager & Property Manager | 2023 – 2025 • • • Generated qualified leads through skip tracing, cold calling, and direct engagement with property owners. • Oversaw property operations, including marketing listings, drafting leases, handling tenant relations, and coordinating repairs. • Improved collections and tenant satisfaction through proactive communication and enforcement of lease agreements. Agero Inc. – Auditor |- • • • Conducted compliance audits and financial reviews, identifying discrepancies and recommending corrective actions. • Produced reports that improved the accuracy and efficiency of operational processes. Patreon – Email Support | 2023 • • Delivered high-quality customer service via email and chat, resolving technical and account issues. • Maintained excellent satisfaction ratings through fast and effective problem resolution. Brevité – Email & Chat Support | 2022 – 2023 • • Responded to customer inquiries, processed refunds, and ensured seamless order support. T-Mobile – Technical & Account Support Specialist | 2019 – 2022 • • Supported telecom clients with troubleshooting, billing, and service management. Partnered with technical teams to resolve escalations and enhance service delivery. Executive Assistant (Singapore) | 2006 – 2017 • • Supported senior executives with scheduling, travel, records management, and household/office operations. Coordinated high-level meetings and streamlined administrative workflows. EDUCATION Advanced Diploma in Tourism & Hospitality Management – System Academy, Singapore Bachelor of Arts & Sciences – Bukidnon State University Clinical Caregiver Certificate – Notre Dame of Midsayap College TECHNOLOGY & TOOLS Go High Level | Zendesk | Buildium | Hubstaff | Shopify | Gorgias | Klaviyo CERTIFICATIONS • Virtual Assistant / Social Media Marketing – Virtual Assistant Training Philippines (Sept 2022) • Adobe Premiere Pro Master Class (Beginner to Advanced) – Sinamaca (Sept 2022) • Top Tech Expert Award – Teleperformance / T-Mobile (Mar 2022, Overall P2G of 99.66%) • Google Data Analytics for Professional