Ana May Suarez

Ana May D. Suarez Virtual Assistant About Me My Contact-- Brgy. Mandalagan Bacolod City, Philippines https://www.facebook.com/temple.thyhouse Skills MS Windows & Google Docs Proficient Customer Support Inbound Sales Outbound Sales Email Support Email Marketing Appointment Setter B2B / B2C Data Entry Lead Generation Specialist STRENGTHS AND BEST QUALITIES ·Creative Problem Solver ·Quick Learner ·Self–motivated ·Goal Oriented ·Team Player Education Background 2014 Finishing Course for Call Center Agent NC II Technical Education and Skills Development Authority 2019 Bachelor of Science in Business Administration major in Marketing Management Lyceum of the Philippines - Batangas Qualified Virtual Assistant with 5 and a half years of experience in a fast-paced customer service and call center environment with more than 4 years as a home-based telemarketer. Personable and professional in dealing with co-workers. Fast learner, self-motivated individual that only produces excellent results. Central Reservation Representative TymeGlobal July 2023 - February 2023 Update room reservations and booking activity Sales Development Representative ScalableOS March 2023 - June 2023 Identifying, contacting, and qualifying potential customers. CustomerService Representative|Appointement Setter Treebark Termite & Pest Control October 2022 - December 2022 Answered inquiries over the phone. Set an Appointment for Technicians. VA Appointment Setter|Accurate Payroll Solutions Tampa, Florida - December 2019 - May 2022 Called possible clients Generate Leads Research Answered inquiries over the phone. Improved operations through consistent hard work and dedication. Used coordination and planning skills to achieve results according to schedule. Loan Originator|ARB Call Facilities October 2019 - June 2020 Outbound Calls Generate Lead Collect information from banks, institutions, and employers to assess applicant eligibility. Resolved discrepancies between borrowers, lenders, and financial institutions with detailed orientation and efficiency. Customer Service Representative|IQOR Philippines July 2019 - October 2019 Received, fulfilled orders, and upselling Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Answered product and service questions, suggesting other offerings to attract potential customers. Answered customer telephone calls promptly to avoid on-hold wait times. Appointment Setter|VA, |DermPRO Texas Dallas, Texas - October 2018 - February 2019 Scheduled and confirmed appointments and meetings for the senior management team. Generate Leads Outbound Sales Executive Executed outgoing calls from the corporate sales lead pipeline. VA Payroll & Enrollment Technician|Accurate Payroll Solutions Tampa, Florida - March 2017 - October 2018 Data Entry Uploading Files Proved successful working within tight deadlines and a fast-paced atmosphere. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Maintained excellent attendance record, consistently arriving to work on time Telesales Associate|Concentrix Philippines, Alabang August 2016 - January 2017 Inbound Calls Upselling and Cross-Selling Improved operations through consistent hard work and dedication. Learned new skills and applied them to daily tasks to improve efficiency and productivity. Worked flexible hours across the night, weekend, and holiday shifts. Customer Services Representative, Quality Assurance Specialist|Focus Direct Inc Bacolod City - June 2011 - January 2016 Mostly responsible for Customer bills Inbound and Email Specialist Performed standard first-article inspections and random sampling inspections to verify adherence to customer standards. Educated employees on specific QA standards and confirmed maintenance of standards. Promoted adherence to quality standards by educating personnel on quality control.