Ana May Ramos

ANA MAY RAMOS CONTACT Bauang, La Union, Philippines 2501 - Highly organized and dedicated professional with over 4 years of experience as an Account Officer managing accounts receivable and payable processes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills offering 10 years experience of remote work. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. - EXPERIENCE SKILLS • • • • • • • • • • • • • • • • Microsoft Office Spreadsheet Google Drive SharePoint Adobe Photoshop Adobe Illustrator Xero Quickbooks Meshed RTOManager (Student Management System) Virtual Assistant Technical Writing Copywriting SEO Email Management Data Entry Product Listing ELIGIBILITY Civil Service Professional Exam, 03/12/17 REFERENCES Julie Bae-- Sydney, NSW, Australia Jrina Rozen Rimorin-- Sydney, NSW, Australia Nikita Jeanne Bendal-- Quezon City, Philippines Rafael Varoto-- Sydney, NSW, Australia Mao Sangen September 2020 - December 2024 Account Officer International House Sydney Training Services, Sydney, NSW, Australia • Developed strong relationships with students/agents by promptly addressing issues/queries with their accounts • Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping • Generated invoices upon receipt of billing information and tracked collection progress • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software • Input financial data and produced reports using XERO and own Student Management System (RTO Manager) developed by Meshed Group • Facilitated internal training sessions to new team members, enhancing staff competency levels throughout the organization July 2020 - September 2020 Virtual Assistant Spin Syddy, Austin, Texas, USA • Managed schedules, ensuring timely project delivery and client satisfaction • Maintained accurate records, ensuring compliance and reducing errors • Conducted market research, providing insights that drove sales growth • Used technical and detailed information to prepare comprehensive reports • Drafted and proofread correspondence, reports, and presentations, maintaining a high standard of written communication • Provided day-to-day administrative support, improving overall business efficiency January 2019 - August 2020 Executive Assistant/Copywriter/Web Content Writer Campbell Design Solutions, Chicago, Illinois, USA • Regularly produce articles for the company business website • Use SEO best practices to generate traffic to the company's website • Develop highly effective, original and targeted marketing copy for the promotion and sale of products and services • Initial editing, review creative content before publication • Work following project briefs and deliver frequent project updates • Uses the internet to do extensive research to find correct information January 2019 - March 2020 -Melbourne, Australia Brian Jung-Sydney, NSW, Australia Web Content Writer Pearl Digital Marketing, Parramatta, NSW, Australia • Conducting keyword research and using SEO best practices to increase traffic to the company website • Regularly produce articles for the company's business websites • Submit work to our company manager for input and approval • Proofreading content for errors and inconsistencies before publication • Editing and polishing existing content to improve readability September 2015 - December 2018 Web Content Writer/Copywriter/Data Entry Administrator Duext LLC, New York, N.Y., USA • Create content marketing campaigns to drive leads and subscribers • Use SEO best practices to generate traffic to our site • Researching industry-related topics • Regularly produce various content types, like social media posts and blogs • Develop highly effective, original and targeted marketing copy for the promotion and sale of goods and services • Proofread and edit blog posts before publication January 2013 - January 2015 Casino Slot Attendant Thunderbird Pilipinas Hotels and Resorts Inc, City of San Fernando, La Union, Philippines • Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers • Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns EDUCATION 01/2011 Bachelor of Science Majors in Marketing Management and Financial Management Saint Louis College, City of San Fernando, La Union , Philippines 01/2008 Bachelor of Science Major in Financial Management Saint Louis University, Baguio City, Philippines