Ana Marie M. Pros

ANA MARIE M. PROS Blk. 24 Lt. 17 Deca 5 Subdivision Basak Sudtonggan, Lapu-Lapu City 6015 Qualifications: ● ● ● ● ● Substantial experience and outstanding skills in customer service industry. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle different types of clients. Experienced in using and navigating different customer support platforms such as Live Agent, Freshdesk, Shopify, Salesforce and other software applications. Excellent in both verbal and written communication. Excellent interpersonal skills, ability to work well Professional Experiences: Birdnest Group November 2019 - April 2020 Vacation Rental Property Manager ● ● ● ● ● ● ● ● ● Respond To Guest Inquiries Screen Potential Guests and make bookings Schedule Cleanings with the Housekeepers Coordinate services with the local property manager Provide Support For my Guests Send welcome, check-in, and post stay emails Resolve issues that may arise Manage listing calendars and availabilities Write and respond to guest reviews Hampers with Bite December 2018 - April 2020 Customer Service Executive (Email Support) ● ● ● ● Corresponding with customer’s inquiries through email Checking and tracking of the status of orders Making follow-ups with third party couriers Performing back-end related tasks 81 Brands February 2017 - March 2018 Customer Service Ninja (Email and Chat Support) and Rock Star Virtual Assistant ● ● ● ● ● ● ● ● Handle order processing using tools such as Shopify, eBay, and Amazon Responsible for dealing customer relevant queries, complaints for products and services Facilitate replacements of products and refunds Responsible for commenting on feedback in Amazon Data mining Responsible for some blog posts using WordPress Responsible for Amazon daily sales report Responsible for creating trackers using google sheets Milkyway Distributions September 2016 – November 2017 Customer Service Executive/ Email and Chat Support ● ● ● ● ● Handle order processing, schedule shipments, data entry and tracking information of digital products using tools such as Magento, Zendesk, Zopim,Microsoft office programs and Google apps. Responsible for dealing with customer relevant queries, sales, complaints, requests for information for products and services. Facilitate exchange of products and refunds. Facilitate warranty returns and provide basic troubleshooting steps. Phone, email and chat support Author Solutions Inc. Phils. September 2014 – October 2016 Book Order Fulfillment Service Representative ● ● ● ● Responsible for dealing with authors relevant queries regarding their book orders Responsible for handling with authors complaints and request on their books Handle order processing using ELAN Responsible in communicating the authors through email using Outlook or through phone call Stream Global Services October 2010 – July 2014 Retention Support Specialist ● ● ● ● ● ● ● ● Responsible for dealing with customer relevant queries, upsell, complaints and request for information on products and services such as VOIP plans Responsible for generating ideas on ways to resolve problems and serve customers efficiently. Confirm customer understanding of the solution and provide extra customer education. Conduct need-based selling to ensure customer satisfaction and issue resolution. Handle inbound sales such as order processing. Resolved billing disputes Provide follow up and survey calls. Provide basic troubleshooting steps for VOIP services -Character references are available upon request.