Ana Marie Elauria

 ANA MARIE C. ELAURIA Address: Rizal, Philippines Mobile Number: - E-mail Address:- CAREER OBJECTIVE: To be able to contribute to company’s progress and be utilize as asset in performing task at best and observing details done well. WORK EXPERIENCE: SUPERVISOR TRAINEE Administrative M. H Alshaya (H&M) Doha, Qatar. November 2017 to October 2019 Performs head cashier and store administrator tasks using Office 365 which includes banking, card reconciliation, scheduling of staff, HR issues and flow of all accounts and deliveries in the store. Manage retail staff, including cashiers and people working on the floor. Ensure pricing is correct. Work on store displays. Ensure merchandise is clean and ready to be displayed. Maintain inventory and ensure items are in stock. Ensure hours of operation are in compliance with local laws. Maintain store's cleanliness and health and safety measures. Organize and distribute staff schedules. Preside over staff meetings. Help retail sales staff achieve sales targets. Manage different departments within the store. Handle customer questions, complaints, and issues. SALES ASSOCIATE M. H Alshaya (H&M) Doha, Qatar. November 2016 to November 2017 Assist customers with requests in store and on the phone Demonstrate knowledge of products and services to customers Greet customers in a friendly and polite manner 1 | P a g e A n a M a r i e C . E l a u r i a C u r r i c u l u m V i t a e ANA MARIE C. ELAURIA Address: Rizal, Philippines Mobile Number: - E-mail Address:- Keep an eye on inventory levels and restock shelves as needed Educate customers about current promotions and advertisements Ring up customers at the cash register, take payments, and issue receipts Stamp, mark, and tag prices on merchandise Contribute to team's daily sales goals FRAUD ANALYST (Claims Department) United Health Group (OPTUM) October 2015 to October 2016 Responsible in all claims query under Medicare account. Providing claim information to providers Proper tracking of all claim files and sending it out to respective departments Ensuring the quality, accuracy, and completeness of available data and alerting process REPORTING ANALYST Workforce Management Genpact Services LLC. September 2013 to October 2015 The WFM analyst forecasts the call volume, schedules the staff, and monitors the real time activity to ensure optimum efficiencies. The position is also responsible for the intraday analysis of the call flow together with monitoring and adjusting staff resources to meet call volume demands and performance goals. Maintaining the various databases identify skill set shortages for short-term training requirements. Maintaining positive relationships with internal Customers and outsourced Vendors to ensure that joint goals are met Real Time Analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments) CUSTOMER SERVICE Process Developer Genpact Services LLC. August 2011 to September 2013 Reponsible in handling escalated cases Take the extra mile to engage customers Developed a process which increased productivity up to 40% 2 | P a g e A n a M a r i e C . E l a u r i a C u r r i c u l u m V i t a e ANA MARIE C. ELAURIA Address: Rizal, Philippines Mobile Number: - E-mail Address:- CUSTOMER SERVICE Genpact Services LLC. March 2011 to August 2011 Managing incoming calls and customer service inquiries Escalate unresolved issues to the appropriate internal teams Provide stores delivery information Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents SALES ASSOCIATE Golden ABC – Paramount Agency Nov 2009 to Nov 2010 Assist sales team in the achievement of sales targets on a daily basis. Provides services to customers aligned with the company’s customer service program. Communicates with the store manager all information related to store operations as well as consolidation of daily sales of the whole district. SKILLS:  Advance knowledge in MS Office ( Word, Excel – macros & pivots and PowerPoint)  LEAN Certified.  Strong customer service background PROFESSIONAL EXAMINATION/S: CIVIL SERVICE EXAM Date Taken: May 22, 2011 LEAN CERTIFIED Date Taken: March 18, 2016 3 | P a g e A n a M a r i e C . E l a u r i a C u r r i c u l u m V i t a e ANA MARIE C. ELAURIA Address: Rizal, Philippines Mobile Number: - E-mail Address:- EDUCATIONAL BACKGROUND: BS in Business Administration (Major in Human Resources Development Management) Polytechnic University of the Philippines. 2008 – 2011 BS in Information Technology Technological Institute of the Philippines. 2007 – 2008 PERSONAL DATA: Citizenship : Filipino Date of Birth : April 17, 1991 Gender : Female Civil Status : Single Religion : Roman Catholic Height : 5’6 Weight : 130 lbs. CHARACTER REFFERENCES: DEXTER RIVERA Department Manager M.H Alshaya Contact No. - PAULINO PEÑA Prod. Sup. Rep. Sr. – SME United Health Group PH Contact No. - PAUL LUMANG Prod. Sup. – SME United Health Group Contact No. - 4 | P a g e A n a M a r i e C . E l a u r i a C u r r i c u l u m V i t a e