Ana Marie B. Gado

ANA MARIE B. GADO CUSTOMER SERVICE REPRESENTATIVE EMAIL, CHAT AND PHONE SUPPORT FRONT DESK OFFICER TRAVEL AGENT PERSONAL PROFILE Communication is my passion and I firmly believe in fully comprehending customer's needs to achieve customer satisfaction. I am adaptable, selfdriven, a fast learner and most of all, can work under minimal supervision. Customer Service Representative/Email Support Republican Dogs Answering customer's inquiry Answering emails Addressing customer concern/complaints PERSONAL Providing customer an excellent service PROFILE Processing cancellation Communication is my passion Processing refunds and I firmly believe in fully Processing manual order comprehending customer's Making reports using Google Sheets needs to achieve customer satisfaction. I am adaptable, Amazon self-driven, a fast learner and Searching product in most different of all,stores can work under Communicate with client from time to time minimal supervision. Product Source SKILLS & ABILITIES -Motivated, well-disciplined individual - Finds joy in assisting others - Teamwork Skills -Ability or willingness to go the extra mile -Strong interpersonal skills -Organizational and Timemanagement Skills -Detail oriented - Can work under minimal supervision LET'S WORK TOGETHER! Mobile: - Email :-Skype :live:.cid.5ea48dada4f453ee Comparing prices from research store and in Amazon Computing profit using tools provided Checking Keppa if product is a good deal Double checking if product is saleable anytime Making reports using Google sheets Report to client every end of the day Customer Service Representative/Email Support Justified Laboratories Answering customer's inquiry Answering emails in Gorgias and Amazon Answering messages from chat Addressing customer concern/complaints Providing customer an excellent service Processing cancellation Processing refunds Processing manual order thru Shopify and Shipstation Front Desk Officer Skyblue Hotel Assists guests in their reservations; welcoming guests upon checking in Assigning rooms, issuing and activating room key Clarifying complaints : determining and solving guest complaints / problem / concerns Handles reservation and inquiries thru phone calls, emails and walk in Processing refunds, cancellation and rescheduling Run daily reports (departures, number of arrivals) and completes designated cashier and closing reports in the computer system. Processing payments. Customer Service Representative Lite Shipping Corporation Addressing customer/s concern and complaints Answering customer's inquiry Answering calls and emails Checking schedule availability Processing cancellation, reschedule and rebooking Providing rates Processing refunds Making reports using Google Sheets, Power Point and or Excel. Escalate updated reports from Management from time to time Report to the Management before and after end of the shift Travel Agent Aegis People Support Assists customer’s questions about their Airline Tickets or Hotel reservations they booked Order taking Record and update client's account information Clarifying complaints : determining and solving client complaints / problem Processing refunds, cancellation and rescheduling Making reports using Excel and Google Sheets APPS & TOOLS GORGIAS SHOPIFY AMAZON SHIPSTATION STRIPE PAYPAL SLACK KEPPA LINNWORKS CANVA GOOGLE SHEETS SKYPE WhatsApp MICROSOFT EXCEL MICROSOFT WORD EDUCATION BACKGROUND PRIMARY EDUCATION SECONDARY EDUCATION St. Nicholas High School Plaridel Central School TERTIARY EDUCATION University of Bohol - Associate in Hotel and Restaurant Management SYSTEM REQUIREMENT Processor: Intel(R) Core (TM) i3- 10110U [email protected] 2.59GHz Memory: 4.00 GB (3.80 GB useable) System Type: 64-bit Operating System Pen and Touch : No Pen or Touch Input is available for the display Internet Speed: Download 45.52 Mbps Upload: 36.27 Mbps