Ana Maria Vigário

PAGE 1 OF 3 Ana Maria Vigário CURRICULUM ABOUT ME My diverse background has provided me with a well rounded set of skills. I enjoy the process of discovering creative and inclusive solutions for everything, EDUCATION especially if it will make life easier and Magestil - Lisbon's Fashion School more enjoyable for my team and I. I'm 2003 - 2005 | Fashion Design Professional Course fascinated by human behavior and love to Manuel Cargaleiro's High School understand what moves people. I’m 2005 - 2008 | Visual Arts Department hardworking and once I take on a Lusófona University of Humanities and Technologies responsibility, I will do my utmost to 2008 - 2009 | Communication Design Bachelor ensure the goal is reached. Modatex - Vocational Training Center for Textiles, Clothing, Tailoring & Wool CONTACTS - 2014 - 2016 | Pattern maker | EQF level 4 - I was one of the only three in a class of twenty four that was able to move into the related working field sucssesfuly. - LANGUAGE SKILLS Rua João XXIII Lote 714 G 1º Esq, Mother language: Portuguese Other languages: English and Spanish Boa água 1,-, Setúbal UNDERSTANDING JOB-RELATED SKILLS Good communication, conflict management and argumentation skills acquired and perfected through professional experiences: Project assistant (Ideiateca Consultores) Comercial D2D (PT Sales - MEO) Customer Loyalty and Retention agent (MEO) CSR for Apple (TNT/FedEx) English Spanish A1 A2 B1 B2 C1 C2 A1 A2 B1 B2 C1 C2 WRITING English Spanish SPEAKING English Spanish A1 A2 B1 B2 C1 C2 A1 A2 B1 B2 C1 C2 LEVELS: A1 A2 B1 B2 C1 C2 A1 A2 B1 B2 C1 C2 A1 and A2 - Basic user B1 and B2 - Independent user C1 and C2 - Advanced User PAGE 2 OF 3 EXPERIENCE SALES ASSISTANT – C&A Modas, Lda 19/07/2007 – 19/07/2008 Main activities: Operate tills/cash register, and all associated procedures such as refunds and returns Keeping background areas clean and tidy Replenish stock against agreed plans, garment care, folding procedures Inventory. Main accomplishments: Responsible for the mens department. RECEPTIONIST/ADMINISTRATIVE – Project Manager assistant – Ideiateca Consultores de Gestão e de Vendas, Lda 02/05/2010 – 21/09/2012 Main activities: Receive and welcome customers Assisting and conducting market research and customer satisfaction studies Database organisation Developing and delivering progress reports, proposals, requirements documentation and presentations Handling customer service calls Recruiting, training and guiding mystery shoppers, as well as managing all necessary documentation Booking mystery shoppers visits throughout the country. Main accomplishments: After an initial project together, I improved the effciently of the enquiry system so much that I ended up making more money than the company itself. Upon seeing this, they hired me full time. I optimised the company's platform and recruiting/booking process which resulted in faster and easier engagement of those available and interested in enrolling in our projects. This allowed us to meet deadlines quickly and more productively. I consistently saved the company up to 60% in traveling expenses throughout mystery shoppers visits. I was in training for the Project Manager position before the company closed. TELESALES AGENT – Customer Loyalty and Retention agent – PT comunicações 12/06/2013 – 31/12/2014 Main activities: Call Center assistant Promoting and selling the company's products and services Outbound upgrade and retention calls to existing clients Inbound Customer Care Service calls. Main accomplishments: I was consistently on the top ten of the retention charts with an average of 98% retention rate PAGE 3 OF 3 EXPERIENCE CSR STRATEGIC ACCOUNTS FOR APPLE – CARE ACCOUNT – TNT Express Worldwide (Portugal) Transitários, Transportes e Serviços Complementares, S.A. 22/05/2017 – 26/06/2018 Main activities: Report accurate, complete and timely information in Apple’s systems to ensure global visibility, consistency of information, and to enable root cause analysis Ensure smooth internal communication that follows set processes and channels, in order to provide timely and accurate information to Apple Provide Apple with suitable solutions relating to problem shipments or complaints, to satisfy their needs Proactively check for any potential or actual missing shipment, both import and export, and contact Apple to advise and agree a satisfactory resolution for both parties. Main accomplishments: Performed at the extremely high standards set by the company, hitting all goals I was responsible for. PATTERN MAKER - Head of Zero Waste department – Coindu Couture Unipessoal,LDA. 22/05/2017 – 26/06/2018 Main activities: Analysis and interpretations of technical drawings Develop digital and manual patterns for high end bags Correction of existing patterns in order to meet the client's request; Prototyping Develop Zero Waste products along with the company's designers. Main accomplishments: Trained and helped develop my team’s skills resulting in promotion to other departments Created and implemented a new organisation method that helped significantly reduce waste due to errors Secured one of the biggest clients of the company by making their vision possible to materialise. WARDROBE ASSISTANT – Eventbox Wallid Jabbour 02/07/2018 – 30/09/2019 Main activities: Unpackage every item at arrival from the warehouse Clean, prepare, and repair mascots, presenters costumes and any stage props Set up, organise and clean changing rooms for each show Arrange the back stage for characters/mascots entrance Dress and prepare each character for each entry on stage Undress and package every item according to the companys´ standards to send back to the warehouse. Main accomplishments: Overcame many physical challenges performing tasks that required someone with a taller and stonger physic. CALL CENTER ASSISTANT - VODAFONE 21/09/2020 – 12/12/2021 Main activities: Inbound Customer Care Service calls.