Ana Maria Marentes Gustilo

Ana Maria Marentes Gustilo Senior Secretary / Administrative Assistant / HR & Recruitment Coordinator / Sales Agent / Call Centre / Customer Service Professional Summary Trustworthy and hardworking Senior Secretary / Administrative Assistant with solid experience in administrative and secretarial arena (assisted senior management of National Bank of Abu Dhabi in United Arab Emirates for 9 years). A proactive and energetic Human Resources & Recruitment Coordinator with 6+ years of experience. Trained and experienced in Sales, Call Centre and in Customer Service & Support. Professional Experience: National Bank of Abu Dhabi, United Arab Emirates * Senior Assistant / Administrative Assistant (June 2015 - March 2017) * Senior Assistant / HR & Recruitment Coordinator ( Jan 2009 - May 2015) * Assistant to Chief Investment Officer (March 2008 – Dec 2008) Responsibilities as Senior Assistant: • Undertakes all detailed secretarial work of Executive / Senior Manager to effectively help him/her discharge duties efficiently and follow-up outstanding issues to ensure smooth functioning of the department. • Maintains the Executive / Senior Manager’s daily appointments and e-mail management, follow up on items as appropriate. • Initiates/handles general business correspondence e.g. emails, memos, faxes, letters, legal documentation, and preparation of reports, presentations. • Diarizes and follows-up on matters under the responsibility of Executive / Senior Manager so that timely action is taken and all interested parties are aware and updated with progress. • Coordinates meetings, events and takes minutes of meeting when required by Executive / Senior Manager. Administrative Tasks: • Maintaining multiple calendars • Scheduling appointments for managers, executives, and clients • Event coordination, including client lunches and office activities (parties, team-building activities, etc.) • Scheduling appropriate conference and meeting rooms • Arranging travel itineraries and travel arrangements for Executive / Senior Manager(s) • Creating and maintaining office documentation and databases • Updating spreadsheets and other data entry tasks • Recording and reconciling office expenses • Managing employee expense processes • Compiling financial reports • Coordinates with procurement department for purchase of office supplies, equipment, and furniture required by Executive / Senior Managers / direct reports. • Ensures pantry’s supplies/refreshments are well stacked all the time. • Sorting and distributing mail HR & Recruitment Tasks: • Acts as the primary point of contact between HR and the Division for staff related matters such as trainings/seminars, leave application tracking, vacation schedules, medical insurance, staff attendance, etc. • Listens to HR-related issues and concerns of staff and bringing these concerns to division head/line managers. • Maintains and updates staff files and org chart as instructed by division head • Maintains and updates job description of staff in coordination with line managers • Coordinates training courses for staff with respective line managers. • Maintains recruitment files and CV database • Assists the hiring department in scouting for job candidates (UAE nationals and expats) for permanent and part-time positions. • Advertise the position on the Bank’s career portal, and on other advertising platforms and with approved headhunters. • Assists the hiring department in the selection process of candidates for interviews by conducting pre-screening interviews over the phone, reviewing the applicant’s testimonials and certificates, and scheduling the interviews with hiring departments. • Forwards the papers of successful candidates to Human Resources for processing of application. • Arranges relevant starter documentation for new recruits and creates personal file. PlanB Solutions, Abu Dhabi, United Arab Emirates Call Center Agent / Customer Service (November 2017) Responsibilities: • Contacts private individuals by phone • Delivers prepared sales scripts to persuade potential customers to buy the product • Responds to their questions, identify and overcome objections if any • If customer is interested, take him/her through the sales process • Obtains customer information and possible customer leads • Completes records of telephonic interactions, orders and accounts • Maintains customer/potential customer data bases • Follow up on initial contacts Al Nasser Holdings LLC, Abu Dhabi, United Arab Emirates Legal Secretary (December 2018 to January 2019) Responsibilities: • Greet and interact with clients in person, over the telephone, and via email • Assist the Group Legal Counsel with information gathering and research for cases • Handle incoming and outgoing mail • Manage Group Legal Counsel’s calendar; schedule meetings and appointments • Maintain organized files, including copies of all documents and correspondence • Manage invoices and expenditures SM Development Corporation, UAE & Philippines Real Estate Agent (April 2019 to present – part time) Responsibilities: • Solicit potential clients to buy properties • Advise clients on prices, mortgages, market conditions, and other related information • Generate lists of properties for sale, including details such as location and features • Promote properties through advertisements, open houses, and listing services • Take prospective buyers to see properties • Ensure all terms of purchase contracts are met • Prepare documents, such as reservation contracts, purchase agreements, and deeds Skills: • Maintaining multiple calendars • Correspondence Management • MS Office (Word, Excel, PowerPoint, Outlook) • Travel Arrangements • Expense Documentation • Database management • File Systems Control • Time Management • Event Coordination • Client & Employee Relations • Inventory Control Education: Bachelor of Science in Foreign Service (School: Lyceum of the Philippines) Trainings/E-Learning: • Expertise in Secretarial & Office Administration Training • • • • • • • AML & Combating Financing of Terrorism Automatic Exchange of Information Building New NBAD Corporate Sustainability and Responsibility Awareness Introduction to FATCA Living our Values: Linking Behaviour to Performance in NBAD NBAD Anti-Money Laundering (UAE) • NBAD Information Security • • • • • • • NBAD IT End User Computing Policy NBAD PCI Data Security Standards NBAD Sanctions (Global) NBAD Sanctions Compliance IELTS Passer (Overall Band Score 7.0, CIFR Level C1). Introduction to Effective Sales and Marketing Course (Hilton Middle East Training Center – Cairo, Egypt) Developing Productivity & Efficiency Course (AFG, Abu Dhabi, U.A.E.) Personal Information: Nationality: Filipino Religion: Evangelical Christian Interests: Reading, sightseeing, movies Contact Address: Villa Segovia, Bgy.Dita, Santa Rosa, Laguna, Philippines. Phone:- Email:-- References: Daniel Martinez FGB/National Bank of Abu Dhabi Abu Dhabi, U.A.E. Telephone:- Email:-Rajiv Sehgal Acting Head - Strategy & Investments General Secretariat of the Executive Council (Office of State Owned Enterprises) Abu Dhabi, U.A.E. Telephone:- Email:-Graham Hallett Director Development Al Marjan Island LLC Ras Al Khaimah, U.A.E. Telephone:-