Ana Maria Garcia

ANA MARIA GARCIA Hotel Management - Customer Service Summary Dynamic and resourceful BA Hotels Management Administration graduate offering a solid academic foundation and progressive background in effective communication, accounting, and computer troubleshooting. Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. Employs cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders. Knowledgeable in corporate finance organizational communication and general administration. Fluent in English and Spanish. Work Experience Sutherland Google Tech Support /Adwords // December 7 2015 - Now Convergys Customer Service / July 28 2014 ·Octuber 15 2015 LINA´S Restaurant General Manager HOTEL MARIA ISABEL BOGOTA General Manager Areas of Expertise Communication Critical Thinking Problem Solving Customer Service Computer Troubleshooting Conflict Resolution Client Relations Research PowerPoint MS Office Suite Education 2011 BA Hotel Management (Honors) Mexico Communications and Management Advanced Statistics Training Volunteered English-speaking and writing proficiencies for business in Mexico and Colombia, managing for highly established personnel. Additionally, troubleshot computer-related issues for Google.