Ana Margarita Domingo

My name is Ana Margarita Domingo from Caloocan City, Philippines. I started to work in the BPO industry way back in 2010. First, I become a Travel Representative in Expedia wherein we book reservation itineraries for our customers. My job was to provide the best itinerary package to our customers, address their concerns, and give excellent service beyond their expectations. I always got the chance to hit our metrics and have good performances. When my first account closed, I moved to my second company wherein I became a collection officer in a debt acquisition of Telstra account, in this job I got the chance to experience skip tracing wherein we use Landing Page, RP Data, white pages, and LinkedIn usage to search our clients to collect payments from them. In 2015, I started working as a Travel Agent in Hawaiian Airlines where I experienced using Sabre to ticket a flight reservation to our customers. I also got the chance to be assigned in a back office or E-mail support of Hawaiian Airlines where we answer inquiries of our customers for flight schedule change and flight cancellations. In this job, it requires having proper documentation to know the history of the next agent. In 2018, I was invited to apply to another company in Quezon City where I become an Inbound Sales Representative in Sirius XM a satellite radio. What we do is to offer subscriptions for the satellite radio and do documentation in our call for future reference, I also experienced becoming a top agent in this account for having a lot of sales and having good quality in my work. When the pandemic begins, I decided to become a freelancer. I invested my computer and headset, I become a Virtual Assistant in a law firm. I become an Admin Assistant and I take phone calls; I list down detailed messages from our clients. I also learn how to use Clio Manage, Clio Grow, Microsoft 365, Microsoft Outlook, Microsoft Teams, One Drive, Adobe, and Vonage for our communications to our prospective clients. I would like to share all my experiences and knowledge for this job.