Ana M Knickerbocker

Ana Knickerbocker 4651 NW 102nd Court Doral, FL 33178 Ph: -- Profile Professional Skills • International Operations • Business Development • Remote Team Leadership • Resource Coordination • Strategic Planning • Process Optimization • Project Management • Workflow Efficiency • Cross-Functional Collaboration • Customer Service • Office Administration • Communication Skills • Organizational Skills • Bilingual Proficiency (Spanish) Bilingual professional with dual Master’s degrees in Public and Health Administration, specializing in international operations, remote team management, and business strategy. Proven ability to lead onshore and offshore teams, streamline workflows, and enhance operational efficiency in fast-paced environments. Experienced in project management, process optimization, and business development to drive sustainable growth. Passionate about innovation and cross-functional collaboration to deliver high-impact solutions. Professional Experience Hospital Serena del Mar International Center Manager Cartagena, Colombia April 2024 to December 2024 Barry University Miami, FL - 2015 Dual Master Public and Health Administration Master’s Degree • Spearheaded international patient operations, ensuring seamless coordination from initial inquiry to post-treatment follow-up. • Oversaw offshore and onshore teams, optimizing workflows and resource allocation to enhance efficiency and service quality. • Implemented process improvements that streamlined patient care and reduced wait times, improving overall satisfaction. • Collaborated with multidisciplinary teams across medical and administrative fields to ensure compliance with international healthcare standards. • Developed and implemented patient engagement strategies, strengthening the hospital’s global reputation and increasing referrals. Florida International University Miami, FL - 2011 Bachelors in Science Bachelor's Degree B.A LTA Vision Optical Manager Miami, Florida (Remote) February 2022 to March 2024 Broward College Pembroke Pines, FL - 2009 Associate in Arts Associate Degree A.A • Managed the transition from on-premises systems to cloud-based operations, improving scalability, operational efficiency, and patient service delivery. • Led and coordinated both offshore and onshore teams, ensuring seamless communication and service delivery to remote patients. • Integrated ERP systems for patient service tracking, billing, and scheduling, significantly improving data management and service efficiency. Education MADRE Design Studio Office Manager Miami, Florida (Remote) January 2019 to December 2021 • Managed international remote teams across multiple time zones, ensuring that daily operations and key projects were completed efficiently. • Managed cloud-based systems for real-time collaboration, ensuring seamless communication between team members and clients, regardless of location. Ana Knickerbocker 4651 NW 102nd Court Doral, FL 33178 Ph: -- Professional Experience Affiliations • Upsilon Phi Delta Honor Society at Barry University • American College of Healthcare Executives • Miami Lighthouse Society • Colombian Dental Association Westfield Business School Admissions Coordinator Doral, Florida February 2018 to August 2018 • Provided administrative support for admissions processes and team operations. • Managed international student applications and served as a key contact for applicants. • Assisted with ERP for student tracking and record management. • Collaborated on marketing materials and maintained communication with international teams. Mount Sinai Medical Center International Patient Relations Coordinator Miami Beach, Florida January 2015 to August 2016 • Led international patient services, acting as a liaison between patients, medical staff, and insurance companies. • Managed offshore and onshore resources to deliver efficient services to international patients. • Used ERP systems to track patient records and coordinate services across departments. • Developed patient relations platforms to enhance the patient experience. • Built and maintained relationships with external partners to grow the hospital’s international network. SEDA Dental and Associates Office Manager Coconut Grove, Florida May 2013 to November 2014 • Oversaw day-to-day office operations, including staff training, inventory control, and financial reporting, ensuring the smooth operation of the practice. • Led international patient coordination, ensuring efficient scheduling and seamless communication between the practice and international patients. • Managed financial reporting and billing processes, maintaining accurate records and ensuring compliance with financial regulations. Barnard, Michael DDS-Michael Barnard and Association Dental Assistant Fort Lauderdale, Florida January 2011 to May 2013 • Assisted in dental procedures, providing patient care and ensuring comfort throughout treatment. • Managed billing interactions, scheduled appointments, and maintained patient records, ensuring accurate documentation of treatments and care.