Ana-Luz T. Ebitner

ANA-LUZ T. EBITNER Customer Service Representative/Email Support/Typist/Freelancer OBJECTIVE To look forward for a growth oriented career position where abilities, education and potential can be most produc- tively utilized towards the achievement of both company and personal goal. PROFESSIONAL EXPERIENCE-Logistics Specialist/Email Support United Parcel Services (UPS International Inc) •Providing excellent customer service. •Responsible for handling billing information, shipping and deliveries for customers within the US and other countries. PAMPANGA, PHILIPPINES •Answering phone calls and email inquiries. #--Customer Service Rep/Email Support MetroPCS ( iQor Philippines Inc.) PERSONAL INFORMATION•Answering phone calls and doing written Age: 26 documentations for customers account. Date of Birth:-•Provides information about products and Civil Status: Single services , take orders and respond to custo- Religion: Christian Baptist mers inquiries via phone calls and email. Nationality: Filipino•Doing technical support for telecommunica- tion issues. ABOUT ME “Whenever I heard someone or see-Collection Specialist/Customer Service Rep a talented individual I’m alwaysCredit One Bank (iQor Philippines Inc.) wondering what would be my own•Providing customer service about collection gift? I am not really good on arts, issues. nor singing or dancing. But one thing•Process customer refunds and review account I knew about myself, I love giving my adjustments. service for companies worth my de-•Resolve client discrepancies and short pay- dication and hard work.” ments. WORD OF LIFE-Accounting Representative “According to your faith,be itThe International Bistro and Casino unto you”•Provide timely and accurate payment pro- cessing. •Develop and maintain reports and files on the Accounts Payable processing. •Develop and maintain regular reports via the company’s accounting system. •Creating word documents or reports for com- pany’s monthly and yearly review. EDUCATION-Bachelor of Science in Accountancy The University of Manila Undergraduate -Secondary Education Northern Zambales College Graduated -Primary Education Sta. Rita Elementary School Graduate Ana-Luz T. Ebitner Signature