Ana Luiza da Cruz

ANA LUIZA/DA CRUZ 03/22/1990 Brazilian Drivers License – Yes (Brazilian) Married Languages – English/Portuguese Mobile: +381 ---skype: annalucruzz PROFILE Results driven, customer-centered assistant retail manager with over two years of experience working in the world’s largest duty-free onboard retailer. Experienced working with a diverse work force in a multicultural environment, managing teams over 30 people.   PROFESSIONAL EXPERIENCE Feb 2017 – Jul 2017 - Starboard Cruise Services – LVMH Moët Hennessy Louis Vuitton company on board Royal Caribbean Cruise Line Ships: Retail Operational Manager Job Description: I worked in conjunction with marketing team on in store Visual Merchandising (VM) materials / themes as well as the production and distribution of VM plans. Produced and published weekly and monthly sales reports checking accuracy of budgeted sales for internal meetings. I worked in conjunction with both the Demand Planning and Supply Chain teams to evaluate in store product offer to best potentialize sales including forecast of demand. I worked with HR and Training store to arrange and support induction and training for new associates. Responsible for assuring and reporting of Retail department’s obligations to follow ships and company policies and procedures. Nov 2015 – Nov 2016 - Starboard Cruise Services – LVMH Moët Hennessy Louis Vuitton company on board Royal Caribbean Cruise Line Ships: Luxury Manager/Assistant Retail Manager Job Description: I Developed store strategies to raise customers’ pool, expand store traffic and optimize profitability; Meeting sales goals by training, motivating, mentoring and providing feedback to store staff also ensuring high levels of customer’ satisfaction through excellent service. Dec 2014 – Oct 2015 - Starboard Cruise Services – LVMH Moët Hennessy Louis Vuitton company on board Royal Caribbean Cruise Line Ships: Retail Sales Associate Job Description: I was responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. Also responsible for keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas. Developed product knowledge by reading current vendor tags and pamphlets and attended training classes having certificates in beauty specialist, watch specialist and jewelry specialist. Apr 2012 – Apr 2014 - Au Pair - Cultural Care - Illinois, United States of America Au Pair live in Studied and lived abroad for two years in a Cultural Exchange program through the work with children. Feb 2010 – March 2012 - Administrative Assistant - Military Police of São Paulo State - Mogi Guaçu, Brazil Public Attendant, Human Resources Assistant Job Description: I wrote and distributed emails, correspondence memos, letters, faxes and forms; Assisted in the preparation of regularly scheduled reports; updated and maintained office policies and procedures and provided customer service. Jan 2009 - Feb 2010 - SESI – School, Sports and Recreational Center – Mogi Guaçu, Brazil Physical Education Internship Jan 2009 – March 2012 - Body Fitness – Fitness Center – Mogi Guaçu, Brazil Personal trainer EDUCATION 2013 INTL Certificate - International Business Studies McHenry County College -Illinois, United States of America 2010 Bachelor of Physical Education FAJ - Faculdade de Jaguariuna - Jaguariuna, Brazil   2006 Upper Proficiency Course in English Wizard - Mogi Guaçu, Brazil