Ana Lucia Melendez Rios

Ana Lucía Meléndez Rios Av. Manuel Cipriano Dulanto 1911 dpto. 1102 - Pueblo Libre, Lima, Peru • - •- SUMMARY A highly adaptable and coachable professional with a Bachelor’s degree in Hospitality Management and currently pursuing an MBA with a major in Business Development. Known for strong interpersonal and problem solving skills and the ability to thrive in fast-paced environments. Demonstrated expertise in multitasking and managing multiple priorities while maintaining high standards of work and attention to detail. Proven ability to quickly understand new concepts and adapt to evolving business needs. Passionate about leveraging skills in communication, team collaboration, and leadership to contribute to organizational success. WORK EXPERIENCE Customer Experience Executive , Hittle Insurance - IN, USA / May 2024 - Mar 2025 ●​ Delivered prompt client assistance, ensuring clear communication and efficient handling of inquiries, renewals and documentation. ●​ Collaborated with sales and operations teams to streamline customer onboarding and improve service delivery. Also, following up on potential leads and building strong, lasting relationships with clients. ●​ Conducted customer feedback analysis to identify trends and recommend improvements in service processes. Client Support Specialist Commercial Lines , Mendoza Agency - NY, USA / Mar 2021 - Dec 2022 ●​ Contributed to the retention and growth of commercial client accounts through proactive service and cross-selling initiatives and improved internal documentation processes, reducing errors and turnaround times. ●​ Actively participated in the implementation of onboarding processes, ensuring a seamless experience for both clients and the sales team. ●​ Prospected new leads, and played a key role in client retention by delivering timely insurance quotes and tailored solutions based on customer needs. Contributed to achieving sales goals. Commercial Assistant, Metropolitan Touring Peru - Lima, Peru / Aug 2019 - May 2020 ●​ Promoted tourism products, responded to inquiries, and prepared client quotes. Managed schedules, maintained databases, and tracked sales opportunities. ●​ Assisted in creating promotional materials, campaigns, and analyzing market trends and competitors to identify business opportunities. ●​ Collaborated with suppliers to ensure smooth logistics and negotiated terms. EDUCATION ●​ Master of Business Administration - Universidad de Palermo / Oct 2023 - Oct 2025 ●​ Bachelor of Hospitality Management - Universidad de San Martín de Porres / Mar 2014 - Dec 2018 ADDITIONAL INFORMATION ●​ Technical Skills: Project Management, Microsoft Office Suite, Time Management & Multitasking, CRM Softwares, Data Analysis, Excel, Loom, Slack ●​ Languages: Advanced English, Native Spanish ●​ Certifications: Customer Experience Management, First Certificate in English ●​ Awards/Activities: Received the "Team Member of the Year 2021 - 2022" Award for outstanding contributions to Mendoza Agency