Ana Lucia Asencio

ANA LUCIA ASENCIO PADILLA Executive Assistant OBJECTIVE I am seeking employment in a company where I can use my talents and skills to grow and expand them. Also, my expectations are driven to succeed in a stimulating and challenging environment, building the success of the organization while I get advanced opportunities. CONTACT EDUCATION Rafael Landívar University 2012 – 2015 Seventh Semester of “International Affairs” Degree Rafael Landívar University 2013 - 2015 Degree obtained as “Certified Photographer” COURSES AND CERTIFICATIONS: PHONE NUMBER:- August 2023 Atlas Assistant - Inbox Zero Course “Certification Completed” EMAIL ADDRESS:- WORK EXPERIENCE: SKILLS AND ABILITIES JJ Coaching & Consulting - Executive Assistant June 2023 - Present ● ● ● ● ● ● Microsoft Office Google Platform Adobe Photoshop and Bridge Basic Social Media Knowledge CRM Zoho and PandaDash Professional camera knowledge ● English – 90% proficiency ● Strong interpersonal relations ● ● ● ● ● ● Acting as the point of contact among executives, employees, clients, and other external partners Managing information flow in a timely and accurate manner Operating executives’ calendars and setting up meetings Make travel and accommodation arrangements Rack daily expenses and prepare weekly monthly or quarterly reports Oversee the performance of other clerical staff ● ● ● ● ● Customer Service oriented Administrative experience Attention to detail Event coordination Leadership skills ● Manage the Partnership Outreach research accordingly and update the records through the corresponding CRM. IDT Corporation – NRS Assistant Manager August 2021 – July 2023 [NRS PAY - Account Maintenance Team] ● ● ● ● ● ● Punctual Work in a team spirit Responsible Committed to the organization Strong ethics Organized ● ● ● ● ● ● ● Analysis and gathering of documentation needed requested by the Loss Prevention department for existing customers Maintenance of legal records, permits, and Money Services Business information, in charge of keeping the information up to date, and compliant with the regulatory laws of the US. Collection of pending balances when requested Edit, collect, and organize forms for existing merchants to edit pricing, add features, and update banking information on the customer’s account. Risk analysis for each merchant when requested. Attention to customers via phone calls, WhatsApp assistance, and Email. Provided exceptional customer support via email and chat, delivering timely and accurate information, troubleshooting technical issues, and resolving customer concerns regarding POS and Credit Card devices. Capgemini Business Services – Executive Assistant August 2018 – August 2021 ● Providing administrative assistance, such as writing and editing emails, drafting memos, and preparing communications on the executive’s behalf ● Maintaining comprehensive and accurate records ● Performing minor accounting duties ● Organizing meetings, including scheduling, sending reminders, and organizing events and catering. ● Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters ● Organizing travel arrangements for international and domestic trips. ● Organizing my executive’s expense reports on a weekly basis. My Friendly Helper, Inc. - Operations Assistant May 2017 – October 2017 ● ● ● ● ● ● ● Assisted the Manager in planning and coordinating daily operational activities, ensuring streamlined workflows and adherence to timelines. Managed and maintained the Operations Manager's schedules, appointments, and deadlines, ensuring effective time management and prioritization. Coordinated effectively with various departments, fostering seamless communication and collaboration to enhance overall efficiency. Proactively identified areas for improvement in operational processes and suggested innovative solutions to enhance productivity. Provided support for budget monitoring and expense tracking, contributing to financial control and accountability. Collaborated with the Manager in managing and resolving operational issues, demonstrating strong problem-solving skills. Acted as a liaison with vendors, suppliers, and clients as directed by the Operations Manager, fostering positive professional relationships.