Ana Liza Tagacay

ANA LIZA C. TAGACAY CONTACT --Manila, Philippines linkedin.com/in/ana-lizatagacay-3161a8112 EDUCATION- CENTRO ESCOLAR UNIVERSITY Bachelor of Science in Commerce major in Management SKILLS Office and General Office Management Customer Relationship Experienced Service Specialist with a strong background in virtual and remote work environments. Accomplished Executive Virtual Assistant providing toptier administrative support to executives and business leaders in remote settings. Proven expertise in customer relationship management, virtual administration, and lead generation. WORK EXPERIENCE Freelance Executive Virtual Assistant | Remote 2021- PRESENT Provide high-level executive support to clients, managing day-to-day operations and ensuring smooth business workflows. Handle sensitive and confidential information with utmost discretion and professionalism. Manage general office tasks, including scheduling, document preparation, and correspondence. Conduct recruitment activities and manage communication with candidates. Act as a key point of contact between executives, clients, and external partners, fostering strong professional relationships. Utilize project management tools to track tasks and deadlines, ensuring the successful execution of various projects and initiatives. JPMorgan Chase & Co Account Specialist I 2019 - 2021 Managed US Home Lending account inquiries, billing questions, and payment service requests via phone and email. Updated customer records and ensured compliance with bank policies, mortgage regulations, and conduct guidelines. Escalated complex customer complaints and inquiries for efficient resolution. Management (CRM) Management Customer Service Recruitment LANGUAGES English (Fluent) German (Basic) Rubii Executive Assistant 2018 - 2019 Supported an Australian startup by coordinating executive communications and managing emails. Prepared internal and external documents for various stakeholders, including staff, clients, and government agencies. Scheduled meetings, managed travel itineraries, and provided comprehensive administrative support to executives. LICENSES & CERTIFICATIONS Foundations of Project Management - Coursera (November 2022) TOOLS & SOFTWARE PROFICIENCY Skype OMG Direct Production Manager - Oversaw the production workflow for a real estate media marketing company to ensure timely project delivery. Planned and organized production schedules, communicated directly with clients, and ensured quality control standards. Managed payroll, staff productivity, and administrative functions, including hiring and exit interviews. Upwork Virtual Assistant - Provided virtual admin support to a US mortgage agency, handling customer service and support via phone. Assisted clients with various concerns and prepared proposals for US government contracts. Crisp Slack Hubstaff 3CX RingCentral Monday.com Citi Customer Service Specialist - Handled outbound calls for US mortgage collection and managed delinquent accounts. Assisted customers with payment assistance programs and updated account information. HubSpot Trello Circle GoHighLevel Shopify Gorgias West Corporation Technical Support Specialist - Provided technical support and network problem resolution to customers remotely. Diagnosed and resolved customer issues while clearly communicating technical solutions. Sales Navigator ASANA Stripe Spiffy GSuite CAREER HIGHLIGHT Microsoft Office Scribe Loom Vimeo Canva Played a key role in setting up a startup company in the Philippines, leading the company name change and license renewal processes with various government agencies. Organized corporate social responsibility initiatives, including charity campaigns.