Ana Laura Ortega Medina

Ana Laura Ortega Medina- - Prol. Boyero 4843, Edificio L, Dep 7., 45080 Zapopan Enthusiastic team worker with a strong work ethic, fast learner and excellent ability to solve problems. Education Aug 2009 - Dec 2013 Degree in Business Administration Universidad de Guadalajara, CUCEA, Zapopan, Jalisco, Mexico. Aug 2015 - Aug 2017 Master in Marketing Management Universidad de Guadalajara, CUCEA, Zapopan Jalisco, Mexico. Full time with CONACYT Scholarship. Collaboration for CUCEA's postgraduate communication project, July 2016. Participation in the project to analyze the quality of service of the General Hospital of Zapopan, December 2016. Assistance to Google Ads workshop given by Fideliza November 2016. Assistance to Advertising Seminar, October 2016. TESIS Reception Research Document ¨The satisfaction of foreign exchange students of the University of Guadalajara as users of the accommodation service in the Metropolitan Area of Guadalajara¨. Employment History Mar 2011 - May 2012 Office Coordinator Prestigio Inmobiliaria, Zapopan, Jalisco, México. Receptionist and personal assistant. Managing sales agents and payments. Updating online property bank and social media (AMPI, PAIS, MIO, and Facebook). Jun 2012 - Aug 2012 General Store Manager Gelato Factory and Cafeteria, Playa del Carmen, Quintana Roo. Coordination of the shop, making cash cuts in each shift, handling daily and weekly inventories, training personnel for the correct handling and customer service, with a team of 5 people in charge. Jun 2013 - Jan 2015 Customer Service Executive Hispanic Teleservices de Guadalajara (Teleperformance), Zapopan, Jalisco Customer Service for Comcast account, focusing on customer service, problemsolving and new service activations. Ended up working for the quality department, ensuring compliance with these standards to ensure excellence in customer service. Nov 2017 - May 2019 Help Desk Analyst NTT DATA Services Mexico, S. de R.L. de C.V., Guadalajara, Jalisco. Solving IT incidents, for the account Honeywell Brazil via phone, chats and emails, in addition to the attention of requirements related to ICTs (Information and Communication Technologies) such as Servers, applications and digital infrastructure of services, to name a few. May 2019 - Apr 2021 Service Desk Analyst Herbalife Nutrition Global Company., Zapopan, Jalisco. Account management of multiple applications and specific platforms according to positions and regions, comprehensively solving incidents (Severities 4 to 1 and SOS), and Providing Support to Herbalife Nutrition Global company employees for all desktop applications. May 2021 - Present Service Desk Specialist Wipro Technologies, Tlaquepaque, Jalisco. Solving incidents for Kellogg’s Global company of all levels, receiving calls, chats and emails, in addition to the attention of requirements related to ICTs. Freelance Experience Oct 2020 - Jan 2021 Event Manager Event manager of the "Annual Recital of the Songwriters Music School". Planning and execution of the event. Managing a team of thirty people. Mar 2022 - Jul 2022 Event Manager Event manager of the "Annual Recital of the Songwriters Music School". Planning and execution of the event. Managing a team of thirty people. Apr 2022 - Present Community Manager Community Manager of the Mayahuel Choir's Facebook and Instagram. Content creation, updating and replying to direct messages. Aug 2022 - Present Community Manager Recently, planning began to take the business of the Therapist and Masseuse Isabel Aceves to the world of social media, since she has been running her business for 6 years without any digital presence. Skills Staff development / training Excellent interpersonal comunication Project management Effective Leader Reach targets consistently Teamwork Willingness to help Conflict resolution Inventory management Organized person Languages Spanish English Portuguese Hobbies Singing Traveling Swimming