Zagreb, Croatia ▪ --▪ LinkedIn
Ana Kvesic
Application Support Analyst
SQL and Oracle Developer with extensive information technology support as well as development and
database administration experience. Proven success implementing creative solutions on cloud platforms for
application integrations. Highly dynamic with experience in utilising multiple technologies including IIS, API,
and VB. Compelling communicator efficient on liaising with teams, managing vendors, and engaging key
stakeholders. Adept in utilising industry related tools including Oracle, Toad, and MySQL platforms.
Areas of Expertise
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Cross-functional Collaboration
Database Development &
Management
Stakeholder Engagement
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Power BI Reporting
Data Analytics
Systems Integration
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HR Systems
Report Generation
Application/End-User Support
Technical Proficiencies
Software:
Microsoft Office including Access, Excel, Word and PowerPoint,
Databases:
Oracle, Microsoft SQL Server
IDE:
Microsoft Visual Studio
Tools:
Toad, Power BI, Spotfire,
Languages:
SQL, PL/SQL
Career Experience
Repsol, The Woodlands, TX
Application Support Analyst
2018 – March 2021
Provided business unit as well as user support for Quorum Business Applications including Quorum
Revenue Accounting, Quorum Upstream Application, and Quorum Land Suite (Web based application).
Administered and maintained Quorum servers including SQL servers, Oracle servers, Application servers,
and Web servers. Liaised with business and vendors on deploying application changes in line with
business needs as well as processes. Support Spotfire application for business units to incorporate all
servers and database activities for UAT as well as PROD. Implement QGIS platform with Quorum
environment including ‘GIS environment setup, batch processes creation, and web map server
establishment.
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Supported three major projects; Quorum Application payment project, including GIS as well as all
petrochemical application implementation, database development, SSIS package creation, ETL
processes and OVS application Citrix infrastructure.
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Provided support to four different departments across multiple applications.
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Assisted in complex software solution development across 12 different servers for the Oil and Gas
industry.
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Implemented Fieldlink Reporting Database to Power BI through REPSOL network security policy,
allowing users to work with AWS reporting on Power BI platforms within REPSOL network.
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Collaborated with vendors and business units to implement OVS applications to the Citrix
environment.
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Established existing API with Quorum through TIBCO processes, including Quorum to Waterfield,
Quorum to EC, Quorum to CWS (Corporate Well System), Quorum to ArcGIS, and Quorum to SAP.
WorldPay, Houston, TX
Information Technology Associate
2018
Provided technical as well as software support to national payment processing companies. Supervised
implementation as well as maintenance of critical IT software and databases. Utilised voice and remote
desktop access to solve daily customer technical issues. Trained end-users on hardware functionality and
software programmes. Documented processes and performed diagnostic tests.
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Provided 24 hour on call support for business applications across multiple departments on technical
issue resolution.
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Increased performance through process optimisation and complex SQL tuning.
TEB Informatika, Zagreb, Croatia
Application Software Developer
2011 – 2018
Provided technical as well as software support to leading information technology integrator for Croatian
National Highway Administration. Supervised implementation and maintenance of critical IT software as
well as databases. Created applications, maximised queries and developed scripts utilising Oracle
database daily. Collaborated with support team on resolving customer issues timelessly. Directed daily
troubleshooting as well as problem isolation across multiple operating systems for Croatian National
Highway Administration.
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Conducted 70-80 daily support calls for payroll, tax payments, employee timesheet tracking, as well
as report development including legal and regulatory changes.
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Oversaw 3000+ user accounts including payroll, tax payments, employee timesheet tracking, as well
as report development including legal and regulatory changes.
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Provided training and coaching to 120 end-users over seven remote sites on customised employee
timesheet tracking as well as payroll software.
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Resolved 70+ calls daily during peak periods through implementing time management processes,
prioritisation processes, and efficient documentation.
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Boosted operational performance through process optimisation and fine-tuning SQL.
Education
Bachelor’s in Economics
University of Zagreb, Zagreb, Croatia, 2011
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