Ana Kristina Liwag

 ANA KRISTINA C. LIWAG #26 Camp Macabulos, San Vicente Block 7, Tarlac City Mobile No : - Email Address:-Skype ID: akc_liwag OBJECTIVE: To work in an environment whose objectives allow full and free utilization of my knowledge and abilities and whose interests and principles lie on strong mutual relationship. To establish a rewarding and stable career path, gain professional growth and personality development. QUALIFICATIONS: Excellent in English communications, both in written and oral. Efficient, fast learner, and flexible with the ability to finish task on time, work well under pressure and with minimum supervision. A good and productive employee, dependable and self-motivated. Excellent in customer service skills. WORK EXPERIENCE: Dec 2016 – January 2018Virtual Assistant HelloMogo Manage contact lists and customer spreadsheets Maintain a calendar and set up meetings Take transcription and handle correspondence Make travel arrangements Handle billing and accounting Prepare and send out e-mail newsletters Prepare, collate and ship proposals and meeting materials Send out requested information to customers Handle client inquiries by phone or e-mail Ability to work as part of a team Excellent customer service skills Complete market or internet research Develop and maintain websites and blog Manage social media accounts for brands and blogs January 2015 – May 2016Administrative Assistant Areej Perfume Kuala Lumpur, Malaysia Handling all customer issues Telephone answering and client relation Reporting directly to the Managing Director & assisting him in his day to day activities Ensure the companies everyday operations. Receive and direct visitors and clients General clerical duties including photocopying, fax and mailing Maintain electronic and hard copy filing system Handle requests for information and data Resolve administrative problems and inquiries Prepare written responses to routine enquiries Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors Prepare agendas for meetings and prepare schedules Record, compile, transcribe and distribute minutes of meetings Open, sort and distribute incoming correspondence Maintain office supply inventories Coordinate maintenance of office equipment May 2012 - January 2015Technical Support Representative Sutherland Global Services Tarlac City, Philippines Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more Research required information using available resources Follow standard processes and procedures Identify and escalate priority issues per Client specifications Redirect problems to appropriate resource Accurately process and record call transactions using a computer and designated tracking software Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business Organize ideas and communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers where necessary Stay current with system information, changes and updates April 2011 – April 2012 Operations in- Charge Cosmos Tours LLC. Dubai, UAE Handling all visa request Telephone answering and client relation Typing visa applications Maintains, monitors and updates Overstays and Visa Renewals Handles e-mails and Telephone calls Following up Pending Visa Applications Attends training/seminars whenever required Reporting directly to the Managing Director & assisting him in his day to day activities Ensure the companies everyday operations. June 2009 – March 2011 Administrative Assistant Silverglobe Insurance Brokers L.L.C. Dubai, UAE Perform secretarial functions Handles e-mails, telephone answering and client relation. Providing good rates for the client with regards to their Insurance. Recommends/suggest improvement on areas concerned. March 2007 – May 2009Receptionist / Secretary / Administrative Assistant Mayami Tourism L.L.C. Duba,UAE Telephone answering and client relation Filing of company documents Perform secretarial functions. Handles mailings of registered letters and other documents. Reporting directly to the Managing Director & assisting him in his day to day activities in replying his business emails, diary update, personal documents & financial matters. Arranging conference, hotel bookings, conference halls, transport & etc. Checking of visa applications May. 2006- Nov. 2006Receptionist / Secretary / Administrative Assistant Filwave Corporation Quezon City, Manila Philippines Reception at the front office, including telephone answering and client relations. Providing typing support for management and office staff, as required Filing of company documents in hard and soft copy Participating in management meetings by taking minutes, preparing agendas and following up with managers for actions Arranging meeting for managers and other staff as required Maintaining customer contacts database Purchasing and keeping inventory of office and project site supplies (kitchen and stationery items) Writing business correspondences and company memos Handling of Petty Cash and other simple accounting-related procedures Organizing company get-together, arranging travel plans for conferences and vacations, and arranging company guest reservations April. 2005 – April 2006Administrative Assistant Sanyo Semiconductor Manufacturing Philippines Tarlac City, Philippines Perform secretarial functions. Handles mailings of registered letters and other documents. Encodes HRM data especially DA records of employees. Maintains, monitors and updates 201 file of employees and ensure that all 201 documents are complete and in order. Coordinates and prepares venue, materials, food and confirms attendance of concern employees on the following activities: GA, EMC meetings, M.E.E.T. with the president, Manager's Meeting, Tanjokai, etc. Routing of memos and other documents to all departments and posting of memos and other documents on bulletin boards. Assist in all ER-related activities. Monitors retrieval of "Notice of Corrective Action" served to errant employee. Reports any variance for any SOP's Recommends/suggest improvement on areas concerned. Participates in company activities whenever applicable. Attends training/seminar whenever required. EDUCATION: B.S.C. Major in Computer Science/ Information System 2001 - 2005 Centro Escolar University Manila City, Philippines PERSONAL INFORMATION: Age:33 Date of Birth:June 18, 1984 Place of Birth:Philippines Civil Status:Single Sex:Female Nationality:Filipino REFERENCE:Available upon request Acknowledging to your standards and qualifications, I hereby offer my application and services to your prestigious company. Considering my particulars, if I am given the opportunity under your kind consideration, i shall do my best to the entire satisfaction of my clients, co-staffs and subordinates. I hereby certify that all the above mentioned are factual and correct. Ana Kristina Liwag Applicant