ANA KRISHA PANGAN
- •-• https://www.linkedin.com/in/anakrishap/
CAREER OBJECTIVE
With six years of experience in the hospitality industry, I aim to utilize my analytical mindset,
organizational skills, and precision to uncover insights and drive data-informed decisions. The
knowledge I have gained from working in fast-paced, client-focused environments has refined
my adaptability and problem-solving skills, which I am eager to use in a data-driven role.
CORE COMPETENCIES
● Communication Skills
● Attention to Detail
● Interpersonal Skills
● Organization Skills
● Adaptability
● Collaboration and Teamwork
● Time Management
● Technical Skills
● Proactivity
TOOLS PROFICIENCY
● Google Workspace
● Zoom
● Docusign
● Todoist
● Microsoft Excel
● Skype
● Calendly
● Notion
● Microsoft Word
● Dropbox
● Canva
● Toggl
● Microsoft Teams
● Hubspot
● LastPass
● ChatGPT
WORK EXPERIENCE
8Cuts Burger Blends
Taguig City
Host / Server / Cashier
July 2019 - May 2023
● Improved Guest Experience: Welcomed and seated over 100+ guests daily with an average
wait time reduction of 15% during peak hours, enhancing overall customer satisfaction and flow.
● Attention to Detail in Service: Achieved a 96% order accuracy rate by paying attention to
detail in service, reducing returns and remakes.
● Built Loyal Customer Relationships: Developed strong rapport with regular guests, leading
to a 25% increase in customer loyalty and personalized dining experiences.
● Accuracy in Cash Handling: Maintained a 99% accuracy rate in cash handling and register
balancing, minimizing discrepancies and enhancing end-of-day reconciliation efficiency.
● Enhanced Team Productivity: Trained 5+ new team members on customer service
protocols, reducing onboarding time by 25% and maintaining a 90% accuracy rate in order
handling.
Agave Mexican Cantina
Taguig City
Server
March 2016 - October 2017
● Anticipated Guest Needs: Proactively provided recommendations, refills, and timely
follow-ups to enhance guests' overall experience.
● Resolved Complaints Efficiently: Over 80% of guest complaints were handled and resolved
within minutes, making potential negative experiences positive.
● Boosted Cross-Sales: Achieved at least a 15% increase in cross-sells at the checkout by
promoting high-margin menu items.
EDUCATION
TESDA
Taguig City
Cookery NCII
2014 - 2016
●Graduated Technical Vocational – Education and Training (TVET)
ACLC COLLEGE
Taguig City
Computer Systems and Design Programming
2013
●Gained extensive knowledge of programming, systems analysis, and design.
WEBINARS / ONLINE TRAINING ATTENDED
INTRODUCTION TO FREELANCING
By Filipina Homebased Moms
October 2019
GOOGLE WORKSPACE
By Learnit Anytime
November 2024
Contact References are available upon request.
