Ana Katrina Raymundo

ANA KATRINA A. RAYMUNDO 785 Nueve De Febrero St. Mauway Mandaluyong City, PH-- OBEJECTIVE: To offer the most effective service to assist the company in the accomplishment of its goal. To communicate confidently and practically in any given situation. To seek a position that will benefit from all of my experience in customer service, finance and sales and positively contribute to the growth of the company. EDUCATION: COLLEGE Bachelor of Arts and Letters - Major in Legal Management University of Santo Tomas HIGH SCHOOL St. Theresa’s College Quezon City - GRADESCHOOL St. Theresa’s College Quezon City - SKILLS: - Have a “can do” attitude with professional disposition. - Making cold calls to generate leads and prospecting. - Make pitches, with the aim of securing new business for the agency. - Systematic and able to plan for efficiency. - Bank and Financing - Expert in Sales and Service - Lead Generation - Social Media Marketing - Expert in Canva - Awarded for Out-performance and Resolution Rate PRULIFEUK August 2017- present FINANCIAL ADVISOR - Provides consulting and advice about an individual's or entity's finances. - Provides expertise for clients' decisions about money matters, personal finances, and investments by sharing the value of Income Protection. - Preparing financial sheets, such as income projections and investment documents. CITIBANK WEALTH/SAVINGS/CREDITCARDS January 2014-April 2018 PBCom Bldg. Ayala Avenue, Makati City - Service clients on all their financial needs for their credit card and savings/wealth account. Fully skilled in both products from selling to account maintenance and at the same time giving them a world class telephone banking experience in each of their query. Empowered to perform online banking transactions; financial entries and account maintenance. Trained to fully maximize sales opportunities to enhance and strengthen customer relationship along with promoting company’s growth in revenue. 24/7 Customer Philippines July 2010- Dec 2013 Optus Wireless (AUSTRALIAN TELECOMMUNICATION ACCOUNT) Ayala Avenue, Makati - Assist clients with their inquiries regarding their billing, activation and proper maintenance of their internet service, handled customers online accounts and dealt with basic troubleshooting. Authorize to waive fees when needed that will give delightful experience to clients without putting company policy at risk. To attend to inbound and outbound calls in giving world class phone banking experience at the same time positively contributing to company’s revenue and goal. Trained to fully maximize sales opportunities to enhance and strengthen customer relationship along with promoting company’s growth in revenue. SYKES ASIA INC. June 2009- July 2010 HOTELS.COM OSMA, Shaw Blvd - Work with hotel reservations globally. Assisted customers in booking, rescheduling and canceling reservations. Has the power the waive fees in given situations without risking company policies and procedures. Empowered to communicate with hotel managers for proper cancellation and waiving process and all other product related query. Help client widen the business by expanding opportunities for market presentation. Philippine Social Security System April – May 2008 Legal Department Main Office, East Avenue - Worked at the Legal Department, assisted the SSS Legal Dept. President in dealing with everyday work. Had the chance to review legal cases and do digests and to be at the front desk section and assisted everyday visitors. Worked with all SSS attorneys and dealt with everyday files. AHIEVEMENTS/POSITIONS HELD 24/7 Customer Philippines Top Performer GRID Metrics Yr- 24/7 Customer Philippines P2 Award for Out-performance Citibank AU Top Resolution Rate- Citibank AU Top Sales Performer 2016 Citibank AU Circle of Champions 2016 PRULIFE Service Mark Award 2020 PRULIFE National Achiever’s Club Qualifier- PRULIFE Prudential Life Club Qualifier- PERSONAL DATA: Date of Birth: January 12, 1989 Place of Birth: Manila Age: 32 Sex: Female Nationality: Filipino Religion: Catholic Height: 5’2 Status: Married CHARACTER REFERENCE: Mr. Franklin Abadilla Practicing Lawyer/Professor University of Santo Tomas- Angeline Aquino PRULIFEUK Assistant Unit Manager- Don Reyes Telstra Assistant Centre Manager-