Ana Katrina Crebillo

26 Real St. Nalibunan Abuyog, Leyte -- ANA KATRINA D. CREBILLO Objective To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Skills & Abilities Communication Skills Computer Literacy Customer Service Virtual Assistant Skills Administrative Support Customer Relations Telemarketing Social Media Marketing and Internet Research Experience admin assistant/ CSR/ appointment setter 2012 - 2017 Client name: Terrica Smith-MItchell Client profession & client location: Life Coach Elizabeth City Client website: Duration working with the client: 6 months Tools used: Skype, Google Sheets Task Description: Appointment Setting. Calling different clients if they are interested to know more about the life insurance we are offering. Set an appointment with them if they are interested and get all the important details. Client name: Yasha Firooz Client profession & client location: IT Programmer Sydney Australia Client website: www.healerslounge.com.au Duration working with the client: 3 years Tools used: Skype, Google Sheets, Photoshop, Zoiper, Outlook, Hootsuite Task Description: I provided information by answering questions and requests. Calling different clients for follow ups and establishing personal networks. Contributes to team effort by accomplishing related results as needed and photo editing. Client name: Alejandro Perez Client profession & client location: Associate Broker/ Realtor Bowie California Client website: Deserthomes4sale.com Duration working with the client: April 2016 up to present Tools used: skype, google sheets Task Description: To be able to set up an appointments for seller and buyer. Travel Specialist- expedia- Helping the customer to book their flights and hotel reservations. Technical support representative- at&t- AT&T an internet service provider. I handled technical issues with client’s internet connection and walking them through the process on how to troubleshoot and resolve the issue. customer service representative- paypal- It was a financial account and I helped the customers on how to send money online using their Paypal account. Provide the customers correct information about their billing problems and sending emails to the customers if there are updates regarding their account. Education De la salle university- dasmarinas – dasmarinas cavite Bachelor of Science in Business Administration Major in Business Management - *Management training at De La Salle University *member of LASALLIAN POINTED AND FLEXES DANCE COMPANY Communication I'm hard working person and honest. I'm flexible with my work schedule and I can adapt any work situation in order to satisfy my clients. I believe in sincerity, and in my spare time, I like to relax and watch movies. I like to challenge myself to improve at everything I do. Leadership *Student Council President (High School ) *Best Performing Artist of the year (High School ) *member of Youth for Christ *SINAG DRAMATIC CLUB President (High School ) References glorysa evangelio Virtual Assistant Talent –HR Manager--yasha firooz Business Owner/Account Manager Healers Lounger -