ANNA JIMENEZ
Customer Success Manager
ABOUT ME
-anna-jimenez99
EDUCATION
International Business
Regiomontana University of
Mexico U-ERRE
I am a dedicated professional with extensive experience in customer success, sales
and technical support. My ability to understand client needs, provide tailored
solutions and build strong relationships has consistently driven customer satisfaction
and business growth.
Currently, as a Customer Success Manager I manage high-value client portfolios
focusing on retention and customer satisfaction. My pro-active approach and
commitment to quality service have led to significant improvements in client
engagement and long-term success.
I thrive in fast-paced settings, utilizing my broad skill set to tackle challenges and
assist both clients and teams in reaching their objectives. Driven by a passion for
continuous improvement, I consistently aim to achieve exceptional outcomes.
2019 - Currently
WORK EXPERIENCE
SKILLS
May 2024- Present
Astroblaster - Remote
Client Onboarding and Support
CUSTOMER SUCCESS MANAGER
Customer Relationship
Promoted from Account Manager to oversee high-value client portfolios, ensuring
client satisfaction and long-term engagement. Focused on onboarding, retention,
and upselling strategies to drive business growth.
Management
Technical Support and
Troubleshooting
Multitasking and Time
Management
CRM Software Proficiency
Appointment Coordination
Cold Calling
Conflict Resolution
Documentation and Reporting
INTERESTS
Marketing and Social Media
Management
Sales and Lead Generation
Remote Collaboration
Market Research and Analysis
LANGUAGES
Spanish - Native
English - Fluent
2022 - 2023
The Job Duck - Remote
VIRTUAL ASSISTANT
Provided administrative support to a U.S. attorney, managing emails, scheduling, and
client communications in a remote setting. Enhanced online presence through social
media management and market research.
2022 - 2022
Telegestion Contact Center - Monterrey Mexico
SALES AGENT
Generated leads and closed sales for health products, exceeding targets by
understanding customer needs and effectively communicating product value.
2021 - 2022
WeWork Mexico - Monterrey Mexico
TECHNICAL SUPPORT
Provided technical support for McAfee software, resolving customer issues and
assisting with membership upgrades, ensuring smooth user experiences.
2019 - 2020
Teleperformance - Monterrey Mexico
CUSTOMER SERVICE
Handled customer inquiries and processed online orders, payments, high call volume,
and refunds, contributing to customer retention and team sales goals.
