Ana Jenica Luna

ANA JENICA LUNA Product Designer About Me As an entry-level virtual assistant, I am eager to learn and contribute by providing efficient and reliable support. I possess strong organizational and time management skills, along with a proactive and detail-oriented approach to tasks, ready to assist with a variety of administrative and digital duties. --Blk 15 Lot 8 Parcel 4 Mercedes Homes, Soro Soro Ilaya, Batangas City Language English Filipino Education BATANGAS STATE UNIVERSITY BS Accountancy- Experience TTEC Philippines September 8, 2022-present CSR 1 -Answer customer inquiries via phone, email or chat. -Identify and resolve customer issues efficiently and effectively. -Maintain accurate records of customer interactions, including details of inquiries, complaints and resolutions. THE SM STORE BATANGAS July 7, 2015-July 15, 2022 Cashier -Stay informed about the company’s products and services. -Provide accurate information to customers about products, pricing and availability -Process the payment of the customers accurately Skills and Abilities Organization and Time Management I am adept at prioritizing tasks, managing schedules and meeting deadlines ffectively. Communication I am clear and concise communicator, comfortable with both written and verbal communication. Technical Proficiency I am comfortable with various software and online tools, and I am quick to learn new technologies. Problem Solving I approach challenges with a proactive and resourceful mindset, seeking solutions and finding creative solutions Adaptability I am flexible ad adaptable, able to adjust to changing priorities and requirements.